应用文写作-投诉信.ppt

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1、ComplainLetterContentsTIpsLead-incomplainlettersample1complainlettersample2ComparisonThecontentofcomplainletterSummaryTIpsLead-incomplainlettersample1complainlettersample2SummaryComparisonwritingExerciseLead-inLead-in:tips对所遇到的困难，恶劣的服务态度，劣质的产品等提出抗议和改进的建议。要求：内容有理，批评有节。投诉原因，叙事客观准确、简洁；语言要把我把握分寸，不失风度；方

2、案切实可行；期望的解决途径投诉对象及原因称谓证明材料留下真实材料以便取证称谓投诉对象及原因附带证明材料表示感谢期望的解决途径Summarythecontentofcompainletter说明投诉对象阐述投诉的具体原因表达纠正的希望Dearsirormadam,Iamwritingtocompainabout.....Itrustyouwilltakecomplaintsseriously,and....ifitisn'tsettledproperly,Iwouldaskyoutogivebackmymoney.OrIwouldcomplaintotheconcernedauthory.yo

3、urssincerely,xxxSample1ofcomplainletterDearsirormadam,IamwritingtoinformuthatIfoundthat..................unsatisfactory,.......Ihopeyouattacchimportancetothis.Andhelptosettlethisassoonaspossible.Yourssincerely,xxxSample2ofcomplainletterPraticalSentences(1)Iwritetoshowmygreatangeratyour....(2)Ianwri

4、tingtoprotestagainstyou.....(3)Iamwritingtocomplainabout.....(4)Mycomplaintaboutyour....isbasedonthefactthat....(5)Hopeyouwillimproveyour.....(6)Ihopeyouwilltakestepstorectifythisstituationsoon....(7)Itishightimeyoutooksomemeasuretosolve....(8)Isincereyhopesuchthingswillnevertakeplaceagain.(9)Youmu

5、strectifythissituation,orIwilltakeittothecourt.(10)Ifyoucann'tgivemeasatisfactorysolution,IwillcomplainittotheConsumerAssociation.ExercisesWritingUsingthesentencswe'velearnedinthisclass,plswriteacomplainletteraboutthepoorbaterryqualityofyourmobilephone.