英语服务类职业模块unit 1ppt课件.ppt

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1、Unit1WorkplaceManners1UNIT1WorkplaceMannersContents英语（服务类）（职业模块）UNIT1WorkplaceMannersUnitGoalsLearnersshouldbeableto◆understandcustomerrequests◆talkabouthowtosatisfypassengerneeds◆readaboutproperworkplacemanners◆writeaboutofficemanners英语（服务类）（职业模块）UNIT1Workplace

2、MannersLead-inDoyouknowtheirworkplace?Match.restauranthospitalofficeshopplanehotelAhotelFlightAstorecashierWaitersandreceptionistattendantsworkworksinawaitressesworkworksinaona_p_l_a_n_e_._s_h_o_p_.ina_re_s_t_a_u_r_a_n_t._h_o__te_l_.英语（服务类）（职业模块）UNIT1WorkplaceMa

3、nnersLead-inDoyouknowtheirworkplace?Match.restauranthospitalofficeshopplanehotelAnurseworksAnofficeclerkChefsworkinaAsalesgirlinaworksinan_re_s_t_a_u_r_a_n_t_.worksina__h_o_s_p_it_a_l__.__o__ff_ic_e____.__s_h_o_p_____.英语（服务类）（职业模块）UNIT1WorkplaceMannersListening&

4、Speaking英语（服务类）（职业模块）UNIT1WorkplaceMannersPartI英语（服务类）（职业模块）UNIT1WorkplaceMannersListening1Listenandnumberthepictures.ABCD(3)(1)(4)(2)script英语（服务类）（职业模块）UNIT1WorkplaceMannersscript1.Goodmorning,RoseHotel.MayIhelpyou?2.Goodafternoon,ladiesandgentlemen.Welcomeaboa

5、rd.3.Pleaseenjoyyourmeal.4.Thankyouforshoppingwithustoday.英语（服务类）（职业模块）UNIT1WorkplaceMannersDialogue1WhatCanIDoforYou?(Asalesgirlisservingacustomerinashoppolitely.)Salesgirl:Goodmorning,madam.WhatcanIdoforyou?Customer:Yes,I’mlookingforadressinsize36.Salesgirl:Ho

6、waboutthisblueone?Customer:Thecolorisnice,butIprefersilver.Salesgirl:Sorry,madam,wedon’thavetherightsizeinsilver.Butifyouleaveyourphonenumber,I’llgetintouchwithyou.(Thesalesgirltakesapentowrite.)Customer:OK.Thankyouforyourhelp.Salesgirl:Youarewelcome.英语（服务类）（职业模

7、块）UNIT1WorkplaceMannersRolePlayPracticethedialoguebyusingthepicturesbelowandseeifyoucansaymore.handbagnotebook英语（服务类）（职业模块）UNIT1WorkplaceMannersPartII英语（服务类）（职业模块）UNIT1WorkplaceMannersListening2Tickwhatthepassengerneeds.123□coffee□magazine□pillow□water□newspaper

8、□medicine□Cola□headphones□blanketscript英语（服务类）（职业模块）UNIT1WorkplaceMannersscript1.A:Excuseme.MayIhavesomewater,please?B:Yes,sir.Justamoment.2.A:DoyouhaveanyEnglishmaga