酒店房务部全套术语.doc

酒店房务部全套术语.doc

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时间:2020-03-08

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1、RoomsDivisionOperations FRONTOFFICEAPPLICATIONSMODULESComputersoftwaredesignedforspecificfrontuses.Typicalfrontofficeapplicationsincludereservations,rooms,amagement,guestaccountandgeneralmanagementmodules. FRONTOFFICEAUDITSeeNightAudit FRONTOFFICECASHSHEET

2、Aformcompletedbyfrontofficecashiersthatlistseachreceiptordisbursementofcashduringawork–shift.Itisusedtoreconcileactualcashonhandwiththetransactionswhichoccurredduringtheshift. FRONTOFFICELEDGERSeeGuestLedger FULLHOUSEAconditioninwhicheveryroominthehotelhas

3、beenbooked. FULLYAUTOMATEDAcomputer–basedsystem,offrontofficerecord–keepingthateliminatestheeliminatestheneedformanyhandwrittenandmachine–producedformscommoninnon–andsemi–auto–matedsystems. GENERALMANAGEMENTSOFTWAREAfrontofficecomputerapplication,usuallyar

4、eport–generatingpackagethatdependsondatacollectedthoughreservation,roomsmanagement,andguestaccountingmodules. GOALAdefinitionofthepurposeofadepartmentofdivisionthatdirectstheactionsofemployeesandthefunctionsofthedepartmentordivisiontowardthehotel’smission 

5、GOVERNMENTRATEAspecialroomrateavailableatsomehotelsforgovernmentemployees. GROUPBOOKINGPACETherateatwhichgroupbusinessisbeingbooked. GROUPRATEAspecialroomrateforanumberofaffiliatedguests. GUARANTEEDRESERVATIONAreservationthatassurestheguestthataroomwillbeh

6、elduntilcheck–outtimeofthedayfollowingthedayofarrival.Theguestguaranteespaymentfortheroom,evenPage11of3211/11RoomDivisionOperations Ifitisnotused,unlessthereservationisproperlycanceled.Typesofguaranteedreservationsincludepre–payment,creditcard,advancedepos

7、it,travelagent,andcorporate. GUESTACCOUNTArecordofthefinancialtransactionsthatoccurbetweenaguestandthehotel.. GUESTACCOUNTINGMANAGEMENTSOFT–WAREAfrontofficecomputerapplicationthatmaintainsguestaccountselectronically,eliminatingtheneedforfoliocards,foliotra

8、ys,andpostingmachines. GUESTCYCLEAdivisionoftheflowofbusinessthroughahotelthatidentifiesthephysicalcontactsandfinancialexchangebetweenguestandhotelemployees. GUESTFOLIOAform(paperorelectronic)usedtocharttrans

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