《英语作文投诉信》PPT课件.ppt

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1、LetterofComplaint投诉信I.Leading-in(导入)Definition投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。TheMainContent1.表明写信目的，投诉的内容。2.投诉的具体原因。3.希望得到的结果。II.Self-study(设疑自探)1.抱怨______________9.调查此次事件______________2.表达不满___________10.以粗鲁的方式_____________3.忍受_______________11.向……道歉________

2、________4.对……满意__________12.出乎意料_________________5.糟糕的服务__________13.不用说__________________6.采取措施____________14.尽快____________________7.解决问题____________15.把某事牢记在心__________8.预防……发生__________________________________1.抱怨compiainabout9.调查此次事件investigate/lookintothematter/incide

3、nt2.表达不满convey/expressone'sdissatisfaction10.以粗鲁的方式inarudemanner3.忍受putupwith/bear11.向……道歉makeanapologyto/apologiseto4.对……满意becontent/satisfiedwith12.出乎意料outofexpectation5.糟糕的服务poorservice13.不用说needlesstosay6.采取措施takemeasures14.尽快assoonaspossible7.解决问题dealwith/solvetheprobl

4、em15.把某事牢记在心bearsth.inmind8.预防……发生prevent...fromhappeningIII.UsefulSentencePatterns(解疑合探）1.我写信是投诉关于……2.这几年我对你们的服务很满意，但是我写信是表达关于……的不满。3.我对……不满意有一些主要的原因。首先，……更糟糕的是，……最后，……4.我真诚地希望你能认真调查这次事件，以及采取恰当的措施防止类似事件再次发生。5.你若能尽快采取措施处理这个问题，我将感激不尽。1.I'mwritingtocomplainabout...2.Ihavebeen

5、content/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydissatisfactionabout...3.TherearesomemainreasonswhyIamnotcontentwith...Atfirst,...What'smore,...Eventually,...4.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandp

6、ropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemasaoonaspossibleIV.Consolidation(质疑再探)Dearsir,I'mwritingtoexpressmydissatisfactionaboutthemobilephoneIboughtin20thApr.2015inyourstore.

7、Tendaysbeforethat,itdidn'tringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhasbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateon

8、hearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsomem