客户满意度研究.pdf

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1、23Ó1998WalkerInformation,Inc.AllRightsReserved.Confidentialandproprietary.Nopartofthisdocumentmaybereproducedortransmittedinanyformorbyanymeans,electronicormechanical,includingphotocopying,recording,orbyanyinformationstorageorretrievalsystem,withoutthepriorwritten

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8、alkerInformation102/Value1340%50OverallReputation1685$61!OverallQuality3270$64Price41261%800%20%40%60%80%100%%Excellent/VeryLow/OneoftheBest%Moderate%Ve