unit 10 conflict

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1、Unit10ConflictMichaelEisner,CEOofTheWaltDisneyCompanyfromSeptember22,1984toSeptember30,2005.“Whyistherenoconflictatthismeeting?”“Diversityisagreatforcetowardscreativity.”StartingupHowgoodareyouatmanagingconflict?Dothequizandcheckoutyouransweronpage137.Payattenti

2、ontotheuseofthefollowingwordsandphrases.intervene:dosomethingtodealwithaproblemPeopleusuallydon’twanttointerveneindisputesbetweenhusbandsandwives.takesideswith…,takethesideof…Idon’tlikehimbutthistimeI’mtakingsideswithhim/takinghisside.asthough/asif…Helooksasthou

3、gh(asif)heknowseverything.Hebehavesasifnothinghashappened.turn…downWouldyouturndowntheTValittlebit?It’stooloud.getbackat…Hewastryingwhateverhecouldtogetbackathisex-wife.listeningHandlingconflictsQuestionsBadlyhandledWellhandledWhowereinvolved?Whatwastheproblem?W

4、hatactiondidtheytake?Whatwastheresult?2managersinateamwhowerearguingwitheachotherallthetimeEverybodyavoidedtheproblem&frustrationsbuiltupTheytriedtomakeothersfeelbetterbutdidn’ttakeanyaction..AhugefighttookplaceThespeaker&hiscolleagueatworkHedidn’tlikeherwayofwo

5、rking&sobecameassertive&aggressive.Shetalked&listenedtohim.Theysortedouttheconflicttogether.Theygotonbetterwitheachotherafterwards.ListenandthecompletethefollowingchartReadingNegotiatingacrossculturesArticleAtacticsmakecompromises3.consistencybeflexibleNotchangi

6、ngyouropinionorattitudeThemethodsyouusetogetwhatyouwantReadArticleA&answerthesequestionsWhatshouldyoudoifyourRussiannegotiatorsarebangingtheirfistsonthetableandleavingtheroom?Thesearedesignedtacticsandyoushoulddealwiththemwithcalmnessandpatience.Isitwisetomakeco

7、mpromiseswithRussiannegotiators?No,Russiannegotiatorsareexperiencedandtheirtacticsarecarefullyplannedinadvance.Makingcompromisesmaybeseenasasignofweakness.Whatshouldyoubelikeinside&outsidenegotiations?Inside,youshouldremaincalm,patient&consistent.Outside,youcanb

8、ewhatyouare,showingaffection&personalsympathy.AArticleBSpeakyourmindPlacegreatweightonExploratoryphrasesa)Whenyoufindwhattheothersidewantsb)Saywhatyouthinkc)Considerv