资源描述:
《酒店英文道歉信.doc》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
1、ƪһ£ºÓ¢ÎĵÀǸÐÅms.mitsukoiwasaki3-16-6-804,higashisunakoto-kutokyo,136-0074dearms.iwasaki,uponyourarrival,ouragentfailedtolocateyourreservation.wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.thereservationfo
2、ryouandms.hinakomutoweremadeearlynovember,andneverbeendeleted.weunderstandthatyoumayrequestedthekingsizeroombutactuallywecouldnotsatisfyyourmaytheyearoftherabbitbringyoujoyandprosperity.yourssincerely,alfredzhuangfrontofficemanagernovember03,1999mr.shenn
3、anpingflat20f,block1robinsonheights8robinsonroadhongkongdearmr.shenwearesorrytolearnoftheunpleasantexperienceyouhadencounteredduringyourlaststaywithusonjun.13-15,1999asincorrectamountwaschargedontoyourvisacardaccount,itshouldbermb6787insteadofrmb3887.42.
4、wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaffsmistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.mr.shen,attachediscopyofyourhotelbillandamendedv
5、isacardvoucherwithcorrectamountindicatedforyourreferenceandperusal.ifyouhaveanyqueries,pleasedonothesitatetocontactus.yoursincerelyalfredzhuangfrontofficemanagerdearmr.shuiwouldliketothankyouforchoosingthechinaworldhotelforyourrecentlystay.onbehalfofmana
6、gementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourgoldencirclebenefitsofthekingsizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thnov.myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattentio
7、n.shouldyouhaveanyinquiries,pleasefeelfreetocontactme.kindandbestregards.alfredzhuangfrontofficemanager.dearmr.liithasbeenbroughttomyattentionthatuponcheckinginatchinaworldhotelonjun2,1999yourexperiencewasoneofdifficulty.iwouldliketoexpressmysincereapolo
8、giesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasiassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.unfortunatel