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1、ms.mitsukoiwasaki3-16-6-804,higashisunakoto-kutokyo,136-0074dearms.iwasaki,uponyourarrival,ouragentfailedtolocateyourreservation.wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.thereservationforyouandms.hinakomutoweremadeearlynovember,andneverbeen
2、deleted.weunderstandthatyoumayrequestedthekingsizeroombutactuallywecouldnotsatisfyyourmaytheyearoftherabbitbringyoujoyandprosperity.yourssincerely,alfredzhuangfrontofficemanagernovember03,1999mr.shennanpingflat20f,block1robinsonheights8robinsonroadhongkongdearmr.shenwearesorrytolearnoftheunp
3、leasantexperienceyouhadencounteredduringyourlaststaywithusonjun.13-15,1999asincorrectamountwaschargedontoyourvisacardaccount,itshouldbermb6787insteadofrmb3887.42.wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaffsmistake,therefore,weaskforyourkindunderstandingashumanerrori
4、sboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect.mr.shen,attachediscopyofyourhotelbillandamendedvisacardvoucherwithcorrectamountindicatedforyourreferenceandperusal.ifyouhaveanyqueries,pleasedonothesitatetocontactus.yoursincerelyalfredzhuangfrontofficemanagerdearmr.
5、shuiwouldliketothankyouforchoosingthechinaworldhotelforyourrecentlystay.onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourgoldencirclebenefitsofthekingsizebed,goldencircleappropriatefloorandnewspaper.duringyourstaywithuson01-08thnov.myapologizeonceagainandtha
6、nkyoufortakingtimetobringthismattertoourattention.shouldyouhaveanyinquiries,pleasefeelfreetocontactme.kindandbestregards.alfredzhuangfrontofficemanager.dearmr.liithasbeenbroughttomyattentionthatuponcheckinginatchinaworldhotelonjun2,1999yourexperiencewasoneofdifficulty.iwouldliketoexpressmysi
7、ncereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasiassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.unfortunatelytherewasanerror
