高星级酒店员工手册.doc

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1、EmployeeHandbook员工手册-63-CATALOGUE目录Foreword前言MissionStatement企业宗旨WelcomeMessagefromTheGeneralManager总经理欢迎辞OwningCompanyIntroduction业主简介CHAPTER1.Meritus第一章君华管理公司简介CHAPTER2.TheMeritusexperience(ourhistory/ourfounder)第二章我们的历史，我们的创始人CHAPTER3.Generaltermsandconditionsofemployment第三章员工聘用条例3.1Recruitme

2、ntguideline员工聘用指南3.2Probationperiod员工试用期3.3Workinghours,restdays&overtime工作时间、休息日和超时工作3.4Timecard&swipecard考勤卡的使用规定3.5Attendance员工出勤规定3.6Staffuniform员工制服3.7Transfer、Promotion&Demotion调职、晋升及降职3.8Resignation/Termination/Dismissal辞职/辞退/解雇3.9Renewalofemploymentcontract合同续签3.10Exclusiveserviceandenti

3、retime限制兼职工作之规定3.11Changeofpersonalparticulars个人情况变更说明CHAPTER4.EmployeeBenefits第四章员工福利4.1DutyMeals免费工作餐4.2PublicHolidays法定节假日4.3AnnualLeave年假4.4MatrimonialLeave婚假4.5MaternityLeave产假4.6CompassionateLeave丧假4.7WorkInjury工伤4.8MedicalBenefits医疗福利4.9Leavewithoutpay/SickLeave事假/病假4.10Bonus奖金4.11Awards员

4、工奖励4.12Training员工培训CHAPTER5.HotelRules&Regulations-63-第五章酒店各项管理规定5.1NameBadge员工名牌5.2EmployeeIDcard员工证5.3Employeeentrance/exit员工通道5.4SecurityVetting员工接受例行安全检查5.5Timecard&dailytimesheet员工考勤5.6Personalvisits员工接待私人来访5.7Personalcalls员工接打私人电话5.8Smoking员工在酒店内吸烟5.9Washrooms员工使用客用洗手间5.10Useoflifts/elevat

5、orsofguests员工使用客用电梯5.11Loitering员工不允许在店内闲逛5.12Lost&Founditems失物招领5.13Theft员工不允许偷窃酒店物品5.14Eating/Drinking员工不允许在岗上吃东西5.15Drunkenness/Underinfluenceofalcohol员工不允许在岗上酗酒5.16Personalpager&Handphone员工配带私人传呼机或手机5.17Confidentiality员工必须遵守酒店保密制度5.18Health&Safetyatwork员工安全工作5.19TypesofMisconduct员工违纪类别5.20St

6、ructureofDisciplinaryaction员工纪律处分的结构5.21GrievanceProcedure员工进行申诉的程序CHAPTER6.StaffResponsibilities第六章员工职责规范6.1Staffuniform员工制服的保管和使用6.2Personalhygiene员工个人卫生6.3Personalgrooming员工个人仪容仪表6.4Posture员工个人体态6.5Attitude员工工作态度6.6Cleanliness员工工作环境6.7Punctuality员工守时准则6.8Efficientandpromptservice员工工作效率和服务效率要求

7、CHAPTER7.EmployeeFacilities第七章员工设施介绍7.1Staffdiningroom员工餐厅7.2Stafflocker&stafflockerroom员工更衣柜和更衣室7.3Staffnoticeboard员工布告栏CHAPTER8.Emergencies-whatyoushoulddoincaseof…第八章紧急事故处理8.1Fire火灾8.2Accidents&Death意外事故与伤亡8.3Breakdownofl