知识管理来自达文波特精品文档课件.ppt

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1、BakingKnowledgeintoKnowledgeWorkTomDavenportAccentureInstituteforStrategicChangeandBabsonCollegeKMEurope2002WhatI’llCoverThegeneralproblemofknowledgeandknowledgeworkerproductivityTypesofknowledgeworkandknowledgeinterventionsAspecificproblematPartnersHealthCareinBostonWhatPartnersdidWhatittook

2、forPartnerstobesuccessfulHowPartners’solutionissimilartoothersinthepastWhyBakeKnowledgeIntoWork?“Thegreatchallengeofthiscenturywillbetomakeknowledgeworkproductive,justasthelastcenturymadeindustrialworkproductive”–PeterDrucker,1968Knowledgeworkersneedknowledgetodotheirjobseffectively,buttheydon’th

3、avethetimeorattentiontofindandaccessitPaceofknowledgegrowthisaccelerating;abilitytoattendtoitisprobablyshrinkingMostKMinitiativeshaveinvolved“separate”repositories,KM-orientedcommunities,etc.Can’trelyfullyonknowledgeworkershavingahighappetiteforknowledgeandtheslacktimetoconsumeitInformationandKno

4、wledge:BoonorBanetoKnowledgeWork?TransactioninformationtocompletetaskExpertisetodojobandservecustomersPoliciesandprioritiesstructuretheworkPositiveEffectsEvilTwinNotime/appetitetoaccessToomanyrequestsforinformationToomuchincominginformationRecreationalInformationuseWhat’sTheMostPressingKMIssue?I

5、ntegratingknowledgemanagementintobusinessprocessesKnowledgesharing:identifyingtheknowledgebearerswithintheorganization,convincingandmotivatingpeopletosharetheirknowledgeOrganizationallearning,e.g.,forminganddevelopingorganizationalcompetence,itsconnectionwithbusinesssuccessDevelopingaKMframeworkt

6、hatintegrateshumanresourcemanagement,organizationalmanagement,andinformationmanagementSource:2002Delphistudyof45knowledgemanagementexpertsandpractitionersbyHumboldtUniversityinBerlinKnowledgeWorkProcesses–NeglectedandMisunderstood?Ifeverybody’saknowledgeworker,theconceptisn’tveryusefulForgetabout

7、“reengineering”atthehighendSomeprocessorientationisOK,butalsoexplore...WhereandwithwhompeopleworkModularizingknowledgeforre-useApplyingknowledgetechnologySegmentationiskeyAlternativeKnowledgeWorkTypesIntegrationMode