迪卡侬面试准备集合.doc

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1、迪卡侬面试问题集合，基本上能找到的全在这里了1.HowmuchdoyouknowaboutDecathlon你对迪卡侬了解有多少?AsIknowDecathlonistheworld'snumberonesportinggoodsretailerandhasitsownbrandproducts.Asaretailer,thesalesconceptofDecathlonistocollectallsportinggoodswithinoneshoppingmall.2.Pleaseintroduceyour

2、company'sbusinessscope请介绍下你公司的业务范围。HPDalianbrachisengagedinglobalproductsserviceandoutsourcingservice.MybusinessunitiscalledGlobalServiceDesk.Weprovidetechnicalservicesforenterpriseusers.3.Pleaseintroduceyourresponsibility请介绍下你的工作职责。Myresponsibilityishelpin

3、gclientsdealingwithallkindsoftechnicalissues,suchasunabletoaccesstoInternet,failtoreceivemailsviaLotusNotesandMicrosoftofficedidnotwork.Wegiveclientsupportviaphone,mail,chattingandremoteaccess.4.Pleaseintroduceadifficultyyouencounteredinyourjob.请具体介绍一个你在工作中

4、遇到的难题，你如何解决的？AclientcalledinandreportedherPCappearedblackscreenafterrebootmanytimes.Ifollowthebasictroubleshootinganddispatchthetickettothenextlevel.Clientcalledbacklaterandreportednoonecontacther,shecouldnotworkanymore.Iexplaintoclientthenextlevelneedtimet

5、oaccepttheticket.ClientwasnotsatisfiedthereplyandshethoughtIwasrefusingtheresponsibility.Soatthattime,Iknowclientdidnotpayattentiontothesupportingpolicy,sheemphasizedonresult.SoIinformedclientIwillcontactthenextlevelteamimmediately.ThenIinformclient'sissuet

6、othenextlevelteam.Afterthenextlevelteamhelpingclientsolvetheproblem.Icalledbacktoclienttoconfirmtheissue.Shegavemeahighcomments.具体举例说一下你是如何在压力下工作的？Mycurrentjobrequiressoftskill,clearlogicalthinkingabilityandmoreimportpoint,youmustdevelopyourmulti-taskingabi

7、lity.sotosomeextentIalwaysworkedunderpression.sometimeswhenIwaschattingwithaclientonweb,thecalliscomingin.Soyoushouldmanageyourtaskanddistributeyourworkload.5.如果你有一个team，你如何管理他们？Formycurrentworkingexperience,Idon'thavemanyideasaboutmanagingateam.ButIwillpay

8、moreattentiontothefollowingpoints.teambuilding,TherelationshipbetweenIandmysubsidiary.6.你最喜欢的工作是怎样的？Ilikeakindoffeelingwhenclientgiveyouaroughdescriptionabouttheissue,andIcouldnarrowthescopetofindtheor