酒店英语中餐点菜服务培训讲学.ppt

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1、酒店英语中餐点菜服务一.ServiceProceduresofTakingOrders中餐点菜服务程序FindingmistakesIfyouarethewaiter,whatwouldyoudo？观看视频回答问题watchingandanswering一.ServiceProceduresofTakingOrders中餐点菜服务程序观看视频回答问题watchingandanswering这是您的菜单______________________您准备好点菜了吗？________________1.Greetingandpresentingthemenu问候并递上菜单你能推荐一下

2、吗？_________________________我认为…很好吃__________________________来点喝的吗？_____________________________您点了….__________________Kongpaochicken,broccoliwithcrabmeat,andbeerservedwiththemeal.3.Confirmingtheorders确认所点菜肴五分钟后给您上菜________________________________4.Expressigthewishes表达祝愿HereisyourmenuAreyoure

3、adytoordernow?Whatwouldyourecommend?Ithink….isquitegoodWouldyoulikesomethingtodrink?You’veorderedYourorderwillbereadyinfiveminutes2.Orderingandrecommendingthedishes点菜并推荐菜肴听录音并填空listeningandfilling一.ServiceProceduresofTakingOrders中餐点菜服务程序1.Greetingandpresentingthemenu问候并递上菜单2.Orderingandrecom

4、mendingthedishes点菜并推荐菜肴3.Confirmingtheorders确认所点菜肴4.Expressingthewishes表达祝愿ServiceProcedures服务程序一.ServiceProceduresofTakingOrders中餐点菜服务程序二.UsefulSentencesinEachProcedure各个程序常用句型Greetingsandpresentingthemenu问候并递上菜单Goodafternoon/evening,sir/madam/ladiesandgentlemen/Mr.Wang2.Herearethemenuandwi

5、nelist.3.Youmayhavealookatit.4.Wouldyouliketoordernow?5.MayItakeyourordernoworyouneedanotherminute?6.PleasetakeyourtimeServiceprocedures服务程序2.Orderingandrecommendingthedishes点菜并推荐菜肴4.expressingthewishes表达祝愿3.Confirmingthedishes确认所点菜肴二.UsefulSentencesinEachProcedure各个程序常用句型1.MayIsuggestthe…it

6、’sourhousespecialty/chef’srecommendation2.Wouldyouliketotry..?Whatabout…?Wouldyoulike..or...?3.Thespinachisinseasonnow,wouldyouliketotryit?4.Itlooksgood,smellsgoodandtastesgood.5.It’sverypopularamongtheguest.6.I’msorry,thereisno…today.1.Soyou’dliketohave…..AmIcorrect?2.Sothat’s….Anythingelse

7、,please?3.Sir,I’dliketoconfirmyourdishes,…isthatright?1.Thankyou,sir.Yourdisheswillbeservedinaminute.2.Yourorderwillbereadyinafewminutes.3.Haveanicemeal.4.IhopeyouhaveawonderfuleveningServiceProcedures服务程序2.Orderingandrecommendingthedishes点菜并推荐菜肴4,