DB37∕T 4464—2021 退役军人服务中心（站）服务规范(山东省)

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1、ICS03.080CCSA1637山东省地方标准DB37/T4464—2021退役军人服务中心（站）服务规范Servicespecificationofveteransservicecenter(station)2021-12-29发布2022-01-29实施山东省市场监督管理局发布DB37/T4464—2021目次前言.................................................................................II1范围...................................

2、............................................12规范性引用文件.....................................................................13术语和定义.........................................................................14总则............................................................................

3、...15服务体系...........................................................................15.1服务职能.......................................................................25.2服务场所.......................................................................25.3工作人员................................

4、.......................................26服务内容与要求.....................................................................36.1就业创业扶持...................................................................36.2优抚帮扶.......................................................................46.3走访慰问.

5、......................................................................46.4权益维护.......................................................................47服务管理...........................................................................57.1安全保密管理..........................................

6、.........................57.2信息管理.......................................................................67.3档案管理.......................................................................67.4服务制度.......................................................................68服务监督与评价...........

7、..........................................................78.1服务监督.......................................................................78.2投诉处理和意见建议受理.........................................................78.3服务评价.................................................................

8、......78.4服务改进............