DB37∕T 4399—2021 养老机构临终关怀服务规范(山东省)（8页）

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1、ICS03.080CCSA1237山东省地方标准DB37/T4399—2021养老机构临终关怀服务规范Standardforhospicecareserviceofseniorcareorganization2021-10-18发布2021-11-19实施山东省市场监督管理局发布DB37/T4399—2021目次前言.................................................................................II1范围.............

2、..................................................................12规范性引用文件.....................................................................13术语和定义.........................................................................14基本原则............................

3、...............................................14.1全面照护.......................................................................14.2平等尊重.......................................................................15基本要求...............................................

4、............................25.1服务环境及分区.................................................................25.2设施设备.......................................................................25.3服务人员...................................................................

5、....26服务内容与要求.....................................................................26.1评估服务.......................................................................26.2咨询服务.......................................................................26.3生活护理..........

6、.............................................................26.4膳食服务与营养支持.............................................................36.5心理照护与情感支持.............................................................36.6善后服务.........................................

7、..............................37投诉处置与评价改进.................................................................47.1投诉处置.......................................................................47.2满意度评价................................................................

8、.....47.3持续改进.......................................................................4附录A（资料性）临终关怀区域主要设施设备配置.........................................5IDB37/T4399—2021前言本文件按照GB/T1.1—2020《标准化工作导则第1