普华永道2017全球金融科技调查之保险业调查结果

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1、GlobalInsurTechReport–2017Insurance’snewnormalDrivinginnovationwithInsurTech45%ofrespondentscurrentlypartnerwithInsurTech68%ofparticipantsexpecttoadoptblockchainaspartofanin-productionsystemby201894%ofrespondentsareprioritisingbetterriskinsightsandcustomerengagementpwc.com/fintech2PwCGlobalInsurTech

2、Report–2017KeymessagesForeword3Insurersaregoingbeyonddisruption4Prioritisingbetterriskinsightsandcustomer5engagementAnalyticsandmobilefocused,butemergingtech6onthehorizonInsurTechisnolongerseenTheneedforbetterriskInsurersareinvestinginkeyInsuranceisprimedforblockchainadoption7asdisruption,butrathera

3、insightsandcustomertechnologies,suchasdataChallengescanleadtoopportunities8transformativeforceengagementisdrivingtheanalyticsandmobile,thatwilltransformationsupportthistransformationFinalthoughts9ParticipantprofileandDeNovo10Contacts11Emergingtechnologies,suchBlockchainismorefamiliarInsurersandInsur

4、TechareasRPA,AIandIoTarecomingandamajorityofinsurerscollaboratingtoovercometotheforeexpecttohaveusecasesinindustrychallengesproductionby20183PwCGlobalInsurTechReport–2017ForewordThepaceofchangeintheFinancialServicesindustryisaccelerating,andwhiletheinsuranceworldwon’tchangeovernight,manyhavebeguntol

5、ookoutsidetheirownorganisationsinordertorespondtochallengesandtakeopportunities.Newproductsandservicesaredevelopingwhichmeettheneedsofanexpandingandchangingcustomerbase.Costswillbegintodecreaseasnewwaysofdoingbusinessevolveandemergingtechnologies,suchasartificialintelligence(AI)andtheInternetofThing

6、s(IoT),notonlyprovidecustomerswithabetterexperience,butalsostreamlinebackofficeoperations.InsurTechisreshapingtheinsuranceindustry.Previouslyviewedasadisruptiveforce,itisnowdrivinginnovationacrossthesector.Theinsightsinthisreportarebasedontheresponsesof189seniorInsuranceSectorexecutivesfrom40countri

7、eswhoparticipatedinPwC’sGlobalFinTechSurvey2017.WithaneditorialboardmadeupofspecialistsfromaroundtheworldwecomplementedthereportwithourowninsightsandanalysisintohowInsurTechandInsurancearemovingcloser