餐饮企业人力资源管理成功之道_以小肥羊和海底捞为例_余吉安

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1、2014୍11ᄅNov.đ2014č28ज11௹ĎEastChinaEconomicManagementčVol.28đNo.11Ď●ದ৯ሧჷŀDOIł10.3969/j.issn.1007-5097.2014.011.023Ҕႂఒြದ৯ሧჷܵ৘Ӯۿᆭiiၛཬ٧ရބݚষູ২1đ221Ⴥࠝνđဗќđ຦ણč1.Кࣘਟြն࿐ࣜ࠶ܵ৘࿐ჽđКࣘ100083Ġ2.޿ն࿐ࣜ࠶ܵ৘࿐ჽđКࣘ100084ĎᅋေğҔҔႂఒြӮۿቋ۴ЧࣼᄝႿದ৯ሧჷܵ৘đ໓ᅣ๙ݖཌྷܱ࿹࣮ܒࡹoܵ৘ᅽ࿐-ܵ৘ᇅ-ቆᆮ໓߄pದ৯ሧჷܵ৘ࡏܒđѩၛ๝ູࠅݑྛြਵྯఒြݚষ܄ඳބཬ٧ရ܄ඳູ২đิ

2、৿ఃದ৯ሧჷܵ৘ӮۿᆭđᄝՎࠎԤഈิԛᇏݓҔႂఒြӮۿದ৯ሧჷܵ৘ࠎЧࡹၰbܱ࡯ՍğҔႂఒြĠದ৯ሧჷܵ৘ĠӮۿᆭĠཬ٧ရĠݚষᇏ๭щᅣ໓Ağ઒ᆽѓང໓92.272Fğোٳğ1007-5097č2014Ď011-0115-08SuccessfulExperiencesofHumanResourcesManagementinCateringEnterprisesiEvidencefromLittleSheepandHaidilao1đ221YUJi-anđYANGBinđWANGManč1.SchoolofEconomicsandManagementđBe

3、ijingForestryUniversityđBeijing100083đChina;2.SchoolofEconomicsandManagementđTsinghuaUniversityđBeijing100084đChinaĎAbstract:ThemostfundamentalsuccessfulfactorofacateringfirmisitshumanresourcesmanagementčHRMĎ.ByreviewingtherelavantresearchđthispaperbuildsaHRMframeworkofomanagemen

4、tphilosophy-managementsystem-organizationalculturepđandtakesLittleSheepandHaidilaođwhicharethetwoleadingfirmsinthehot-potindustryđasexamplestorefinetheirsuccessfulexperiencesofHRM.ThepaperđbasedonthestudyđputsforwardthebasicrecommendationsonsuccessfulHRMforChinesecateringfirms.Ke

5、ywords:cateringfirmsĠhumanresourcesmanagementĠsuccessfulexperiencesĠLittleSheepĠHaidilao၂aႄ࿽ᄹ఼ఒြୠऊ৯đิശఒြࣩᆚି৯bҔႂఒြ۽ჴؓđຓᆭေᇗӈ٤೤ห௖ҒਔԢđᅚaҔႂఒြದ৯ሧჷܵ৘ཌྷܱ࿹࣮߭ܤࠣ৘ܵ৘္൞భҔႂఒြࣩᆚ൅ٳᇗေߌࢫđఃᇏ࠻ႵҔႂြંࡏܒࡹ৫ჴڵြఒնࡆࡆᄹሧ۽۽ჴaۚੱ׮ੀ۽քჰၹđ္ႵՖ൙č၂ĎҔႂఒြದ৯ሧჷܵ৘ཌྷܱ࿹࣮߭ܤҔႂ଴ௗᅱြఒႂҔࡆᄹطഒࡨ৯׮স჻ၩቔ۽ༀڛჰದ৯ሧჷ൞ఒြ෮ႵሧჷᇏቋᇶေሧჷčSchultzđၹbᄀটᄀ

6、؟ఒြᆞ૫ؓЇওॖӻ࿃ྟᅚaᅞ੻აᆳྛ1971Ďŀ2łbದ৯ሧჷܵ৘Ֆ၂ϮҠቔྟܵ৘ཟᅞ੻ྟܵ৘৯aቆᆮܿଆঔᅦაӮӉᇉਈaఒြܵ৘ܲ਎߄ა۽ྟඌᅞ૊ିᆯ۱ֆ৖ຂࣜၘđł3ŀĎ2001đ࿐ᆽӧčݖٚ߄ᄖگ૫঒ࠈčமࡴڃđ2005Ďŀ1łbႵུఒြࡹ৫ਔگᄖದ৯ሧऎٓԐđഈശఒြᅞ੻Ҫ૫đӮູఒြނྏࣩᆚ৯ჷܵ৘ุ༢ট఼߄ؓದ৯॥ᇅބࠗৣđಖطѩીႵྙӮൌᇉᇗေটჷčAnthonyđ2009Ďŀ4łbაྍྖڛༀြದ৯ሧჷหྟིݔb֌๝ဢđ္ႵݚষčඹԫݚষҔႂܢٺႵཋ܄ྟčᇛބ׬ঢ়௜đ2011Ďŀ5ł҂๝đҔႂఒြ൞স׮ૡࠢ྘ඳĎބཬ٧ရčଽ૎ܞཬ٧ရҔႂ

7、৵෭Ⴕཋ܄ඳĎᆃဢҔႂఒြđದ৯ሧჷܵ৘൞ҔႂఒြࠎԤđದ৯ሧჷࡎᆴ৽൞ఒြିܔ་ႄބ਽ᇾჴ۽đЌӻࢠॹᄹӉđط౏෰ૌದ৯Ҕႂఒြނྏࣩᆚ৯ނྏč੧ᆓလđ2013Ďŀ6łđЇওᅱௗሧჷܵ৘ᆭඌӮູః෰Ҕႂఒြࣩཌྷ࿐༝ٓbЧ໓ၛݚა஥ᇂa஡࿞აषčᅱௗა஡࿞ࡎᆴ৽Ďđིࠛॉނčࠛষބཬ٧ရ܄ඳູ২đٳ༅ఃᄝದ৯ሧჷഈࡥֆܵ৘Чᇉđིॉނࡎᆴ৽Ďđࡎᆴٳ஥čྈԏܵ৘ࡎᆴ৽Ďč຦ࡅूđ൬۠ರ௹ğ2014-02-26ࠎࣁཛଢğᇏနۚ཮ࠎЧ॓࿹ြༀٮህཛሧࣁཛଢčJGTD2014-07ĎĠᇏݓѰൖުࠎࣁ૫ഈሧᇹཛଢč20090460283Ďބหљሧᇹཛଢč2010

8、03092ĎĠݓༀჽᅚ࿹࣮ᇏྏaᇏݓఒြ৳ކ߶a޿ն࿐৳ކuᇏݓൔఒြܵ৘ࠎԤ॓