[精选]客服重点指标研讨会材料.pptx

《[精选]客服重点指标研讨会材料.pptx》由会员上传分享，免费在线阅读，更多相关内容在应用文档-天天文库。

1、客户管理主要指标店面研讨会材料江西区域2016年5月25日25日会议流程模块时间时长内容汇报人/负责人客户管理现状及提升汇报9:00-9:1010分钟王朋总发言王朋总9:10-9:3020分钟上饶雪佛兰汇报上饶雪佛兰9:30-9:5020分钟抚州别克汇报抚州别克9:50-10:1020分钟南昌雪佛兰汇报南昌雪佛兰10:10-10:2010分钟会休10:20-12:00100分钟售后客户管理重点指标汇报李聪午休+午餐12:00-14:00120分钟情景演练14:00-16:30150分钟四组分别开展首定保招揽情景演练李小霞分组讨论

2、16:30-17:3060分钟头脑风暴-如何提升邀约回厂率（包括首定保招揽回厂率、资源客户招揽回厂率）26日会议流程模块时间时长内容汇报人/负责人售后模块9:00-10:2080分钟广汇江西区域快保项目李聪10:20-10:3010分钟会休10:30-12:0090分钟售后风控报告李聪午休+午餐12:00-14:00120分钟头脑风暴13:30-14:1040分钟头脑风暴-如何进行创新服务营销14:10-14:5040分钟头脑风暴-如何进行服务质量管理14:50-15:0010分钟会休15:00-15:4040分钟头脑风暴-如何

3、改善售后服务细节15:40-16:2040分钟头脑风暴-如何做好汽车服务美容伍总致辞客户管理主要指标店面研讨会材料客户管理主要指标现状管店总店面首保回厂率首保战败率定保回厂率半年流失率一年流失率新增流失比进场频次1-4月平均值1-4月平均值1-4月平均值1-4月平均值1-4月平均值1-4月平均值1-4月平均值邹智萍总江西南昌别克49.86%30.01%50.17%42.60%29.40%71.69%1.96江西九江别克64.45%33.93%51.29%42.64%27.83%86.00%1.91江西赣州别克66.92%10.8

4、8%52.98%39.08%24.42%96.99%2.04江西吉安别克72.60%5.24%52.81%40.20%23.86%145.26%2.00江西上饶别克45.54%42.48%47.16%48.56%29.60%110.25%1.74黄玲芳总江西城西别克74.92%17.56%55.35%38.29%28.18%115.35%1.95江西抚州别克65.01%11.95%55.39%42.37%27.88%160.20%1.84江西景德镇别克73.50%19.63%55.47%37.17%23.88%132.13%1.

5、95江西萍乡别克47.02%37.89%59.99%33.63%20.41%115.88%2.21别克合计62.20%23.28%53.40%40.50%26.16%114.86%1.95左翔总江西城西雪佛兰59.62%11.35%49.04%39.47%24.19%90.75%1.83江西南昌雪佛兰54.45%24.22%51.56%39.75%28.03%36.38%2.07江西高新雪佛兰60.14%14.64%57.68%39.82%7.14%0.00%1.67江西宜春雪佛兰63.86%14.08%56.87%34.41%

6、20.15%130.87%1.98江西新余雪佛兰76.99%10.84%54.96%47.37%29.35%33.71%1.88江西萍乡雪佛兰82.29%4.70%56.46%36.22%22.57%95.09%2.32江西抚州雪佛兰72.48%6.65%56.76%47.32%32.16%78.54%1.73孙崃荃总江西景德镇雪佛兰76.85%4.07%54.86%37.61%25.99%112.48%1.96江西九江雪佛兰69.52%9.12%49.60%44.71%32.51%66.75%1.71江西上饶雪佛兰70.34%

7、13.27%49.19%44.93%28.27%117.17%1.88江西吉安雪佛兰75.63%7.81%44.09%46.01%30.11%92.23%1.88江西赣州雪佛兰78.90%9.94%48.56%47.05%27.81%80.27%1.81雪佛兰合计70.09%10.89%52.47%42.05%25.69%77.85%1.89暂无江西南昌荣威65.47%11.06%51.44%41.72%28.03%64.05%2.08江西赣州荣威66.92%10.44%54.95%39.46%27.29%69.98%2.23江

8、西景德镇荣威75.76%7.19%64.11%29.10%15.87%230.92%2.19江西九江荣威79.29%12.45%53.48%41.85%29.45%95.65%1.89江西上饶荣威65.83%19.84%56.32%44.00%28.87%86.