tl 9000 quality management system requirements handbook（doc格式）

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1、QualityExcellenceforSuppliersofTelecommunicationsForum(QuESTForum)TL9000QualityManagementSystemRequirementsHandbookRelease4.0TableofContentsSECTION1INTRODUCTION1-1SECTION2STRUCTURE2-1SECTION3TL9000ADMINISTRATION3-1SECTION4QUALITYMANAGEMENTSYSTEM4-14.1GENERALREQUIREMENT

2、S4-14.2DOCUMENTATIONREQUIREMENTS4-2SECTION5MANAGEMENTRESPONSIBILITY5-15.1MANAGEMENTCOMMITMENT5-15.2CUSTOMERFOCUS5-15.3QUALITYPOLICY5-25.4PLANNING5-25.5RESPONSIBILITY,AUTHORITYANDCOMMUNICATION5-35.6MANAGEMENTREVIEW5-4SECTION6RESOURCEMANAGEMENT6-16.1PROVISIONOFRESOURCES6

3、-16.2HUMANRESOURCES6-16.3INFRASTRUCTURE6-26.4WORKENVIRONMENT6-3SECTION7PRODUCTREALIZATION7-17.1PLANNINGOFPRODUCTREALIZATION7-17.2CUSTOMER-RELATEDPROCESSES7-37.3DESIGNANDDEVELOPMENT7-57.4PURCHASING7-117.5PRODUCTIONANDSERVICEPROVISION7-127.6CONTROLOFMONITORINGANDMEASURIN

4、GDEVICES7-16SECTION8MEASUREMENT,ANALYSISANDIMPROVEMENT8-18.1GENERAL8-18.2MONITORINGANDMEASUREMENT8-18.3CONTROLOFNONCONFORMINGPRODUCT8-48.4ANALYSISOFDATA8-58.5IMPROVEMENT8-5TL9000REGISTRATIONGUIDANCEGUIDANCE-1GLOSSARYGLOSSARY-1BIBLIOGRAPHYANDENDNOTEREFERENCEBIBLIOGRAPHY

5、-1Section1IntroductionTheTL9000handbooks(TL9000QualityManagementSystemRequirementsHandbookandTL9000QualityManagementSystemMeasurementsHandbook)aredesignedspecificallyforthetelecommunicationsindustrytodocumentindustryqualitymanagementsystemrequirementsandmeasurements.Th

6、eTL9000QualityManagementSystemRequirementsHandbookestablishesacommonsetofqualitymanagementsystemrequirementsforsuppliersoftelecommunicationsproducts:hardware,software,andservices.Therequirementsarebuiltonexistingindustrystandards,includingISO9001:2000.TheTL9000QualityM

7、anagementSystemMeasurementsHandbookdefinesaminimumsetofperformancemeasurements.Themeasurementsareselectedtomeasureprogressandevaluateresultsofaqualitymanagementsystemimplementation.1.1GoalsThegoalsofTL9000areto:·fosterqualitymanagementsystemsthateffectivelyandefficient

8、lyprotecttheintegrityanduseoftelecommunicationsproducts:hardware,software,andservices,·establishandmaintainacommonset