服务优化在东汽电站服务管理中的应用-研究

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1、万方数据西南交通大学硕士研究生学位论文第l

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6、icetoproduct／serVicemallagement，油proVecustomersatisfIactionhasbecomeakeysu切ectofbusinessadIIlinistration．Intllisp印er’DTCisast11eresearchobject，meaniclediscussest11eleanservice印plicationiIlDTCpowerstationservicemanagement．ThemUp印erisdiVidedintofiVepans，thefir

7、stp矾缸roducedmep印erresearchbaCkgroundaIldsignificaIlce，a11daIlalysistheelectricpo、verequipmentm删facnlringindust巧sta．tLlsa11ddeVelopmentdirection，inthecurrenteconoIIlicdevelopmentu11dert11enewnormal，putfo刑ardtlleleaIlservicetotheimponallceofente印risedeVelopmen

8、t，putf．om町dt11econtentaIlds仃uctIJreoftllepaper．nesecondpanoft11ep印erdetailedintroducesmeservicesaIldsen，icequali吼theoriginsofleaIlthiIll(ingandtherelevantmeoriesofleallmaIlufacturingaIldservices．nethjrdpanir灯oducestlleDTCplammanagementpresentsituation，mailll

9、yintroducestlleDTCpo、ⅣerstationservicedevelopmentaIldser、，iceprocess．Thefounhpanthroughtomeente印riseintemalpowerserVicemaIlagementresearchanduser-orientedserVicee虢ctresearchaJlalysis，S1脚arizespr