饭店情景英语 (修订版)

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1、饭店情景英语(修订版)基本资料饭店情景英语(修订版)作者：郭兆康主编出版社：出版年：2000年04月第2版页数：定价：22装帧：ISAN：内容简介本书是根据涉外餐旅业实际需要编写的英语岗位培训教材,分别介绍了宾馆的前厅、客房、餐厅、商场和管理部门的常用口语。书  目：举报失效目录超星PARTⅠTHEFRONTOFFICE14前厅INTRODUCTION(导言)TheManagersRemarks(经理的话)UNIT1RoomReservations(预订客房)1-1ALongDistanceCal

2、lReservation(长...1-2AGroupReservation(团体预订)1-3AFace-to-FaceReservation(门市预订...StructureStudy:willbe+doingsth.(将来...FunctionStudy:ConnectingTelephoneCal...Exercises(练习)UNIT2AttheReceptionDesk(接待处)2-1Registration(登记住宿)2-2ReceivingaWalk-inGuest(接待过路客...2

3、-3ExtendingtheStay(续住)StructureStudy:tobegoingtodosth.(...FunctionStudy:GreetingsandGettingAc...Exercises(练习)UNIT3TheBellman(应接服务员)3-1IntroducingHotelServices(介绍饭店...3-2AboutSlowDeliveryofBaggage(抱怨...3-3Ticket-BookingService(订票)StructureStudy:Letme..

4、.Pleasedont....How...!Whata14....!(感叹句)FunctionStudy:OfferingHelp(提供帮助)Exercises(练习)UNIT4AttheInformationDesk(问讯处)4-1MailService(邮寄服务)4-2IntroducingSomeScenicSpots(介绍景...4-3ShowingtheWay(指明方向)StructureStudy:Haveyou...yet?(现在完成...FunctionStudy:ShowingD

5、irections(指明方...Exercises(练习)UNIT5TheCashier(出纳员)5-1ForeignCurrencyExchange(兑换外币)...5-2CheckingOut(结账)5-3Mis-calculation(算账出错)StructureStudy:Wehopethat...(宾语从句...FunctionStudy:BiddingFarewell(道别)Exercises(练习)UNIT6SettlingGuestsComplaints(处理...6-1Chang

6、ingaRoom(换房)6-2AttheLostandFoundDesk(失物招领...6-3ChargingMore(加收房费)StructureStudy:Hesaid(that)he...Hetold14me(that)he...(间接引语)FunctionStudy:AnsweringComplaints(答复...Exercises(练习)UNIT7TheBusinessCenterandtheGene...7-1IntroducingtheServicesoftheBus...7-2A

7、bouttheFaxService(关于传真服务)...7-3DealingwiththeTelephoneProblem(...StructureStudy:UsageofTenses(时态用法...FunctionStudy:Expressing“Declining”(...Exercises(练习)CONSOLIDATION(复习)PARTⅡTHEHOUSEKEEPINGDEPARTMENT房务...INTRODUCTION(导言)TheManagersRemarks(经理的话)UNIT1G

8、uidingtheGueststoTheirRoom...1-1RecognizingtheGuests(迎接新客)1-2AbouttheRoomFacilities(介绍房间设...1-3AbouttheHotelServices(介绍服务项...StructureStudy:more...than/themost......FunctionStudy:ImpartingandReporting...Exercises(练习)UNIT2Chamber14Service(客房服务)