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ID:43232127
大小:8.82 MB
页数:81页
时间:2019-10-05
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1、Genesys公司及产品介绍ANALCATELCOMPANYHeadquarters:SanFrancisco,CAWhollyOwned,IndependentSubsidiaryofAlcatel-OperatingasGenesys>1,000employees,locatedin45officesworldwideRecognizedleaderinCTI/UniversalQueuesolutionsforthecontactcentermarketplaceInstalledbase:2,000customers2million+seats200+milliondai
2、lyinteractionsandGROWING!!!Genesys公司概况2©2001GenesysTelecommunicationsLaboratories,Inc.CRMExcellenceAwardCallCenterCRMSolutionsMagazineMarketEngineeringAwardMarketEngineeringCompetitiveStrategyAwardFrost&SullivanGenesysasoneofAmerica's100fastestgrowingtechnologycompaniesBloombergPersonalFinanc
3、eGenesysranksamongAmerica'sfastestgrowingcompaniesIndividualInvestorMagazineGenesysRanksinTop10%ofBayArea'sFastest-GrowingPublicCompaniesSanFranciscoBusinessTimes7thMostDynamicSoftwareCompanyForbesASAPMagazine业界的肯定-获奖记录(1)3©2001GenesysTelecommunicationsLaboratories,Inc.ProductoftheYearGenesys
4、G6SuiteProductoftheYearGenesysInternetContactICCMBestofShowGenesysInternetContactCTExpoBestofShowGenesysInternetContactProductoftheYearGenesysWorkforceManagementFallCTExpoBestofShowGenesysWorkforceManagerCTIExpoFallBestofShowGenesysCCAnalyzerProductoftheYearGenesysVoicePortal业界的肯定-获奖记录(2)4©20
5、01GenesysTelecommunicationsLaboratories,Inc.Genesys全球领导品牌UnitedStates53%59%Source:DatamonitorEurope,MiddleEast&AfricaSource:Frost&SullivanPANASIA52%Source:Frost&SullivanGenesysOthersAvayaGenesysCiscoGenesys53%59%56%5©2001GenesysTelecommunicationsLaboratories,Inc.研究机构:GartnerResearchAug2001市场评
6、比第一6©2001GenesysTelecommunicationsLaboratories,Inc.技术最强&专利最多GenesysPeopleSoftBroadvisionSiebelKanaBEAInteractive96050100322012330PatentsIssued7©2001GenesysTelecommunicationsLaboratories,Inc.AT&TWirelessAxtelBellCanadaBellMobilityCellularBellSouthBouyguesTelecomBritishTelecomDeutscheTelekomJ-P
7、honeKPNNTTQwestSBC(Ameritech,SWB,PacBell,Cingular)SoneraSprintTelecomItaliaTelefonicaTeliaTelstraVerizon(BellAtlantic,PrimeCo,AirTouch)WorldComOver80%ofthetop150telcosareGenesyscustomersGenesys在电信业中的应用处于领导地位8©2001GenesysTelecommunicationsLabo
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