Genesys_产品技术交流

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1、Genesys公司及产品介绍ANALCATELCOMPANYHeadquarters:SanFrancisco,CAWhollyOwned,IndependentSubsidiaryofAlcatel-OperatingasGenesys>1,000employees,locatedin45officesworldwideRecognizedleaderinCTI/UniversalQueuesolutionsforthecontactcentermarketplaceInstalledbase:2,000customers2million+seats200+milliondai

2、lyinteractionsandGROWING!!!Genesys公司概况2©2001GenesysTelecommunicationsLaboratories,Inc.CRMExcellenceAwardCallCenterCRMSolutionsMagazineMarketEngineeringAwardMarketEngineeringCompetitiveStrategyAwardFrost&SullivanGenesysasoneofAmerica's100fastestgrowingtechnologycompaniesBloombergPersonalFinanc

3、eGenesysranksamongAmerica'sfastestgrowingcompaniesIndividualInvestorMagazineGenesysRanksinTop10%ofBayArea'sFastest-GrowingPublicCompaniesSanFranciscoBusinessTimes7thMostDynamicSoftwareCompanyForbesASAPMagazine业界的肯定－获奖记录（1）3©2001GenesysTelecommunicationsLaboratories,Inc.ProductoftheYearGenesys

4、G6SuiteProductoftheYearGenesysInternetContactICCMBestofShowGenesysInternetContactCTExpoBestofShowGenesysInternetContactProductoftheYearGenesysWorkforceManagementFallCTExpoBestofShowGenesysWorkforceManagerCTIExpoFallBestofShowGenesysCCAnalyzerProductoftheYearGenesysVoicePortal业界的肯定－获奖记录（2）4©20

5、01GenesysTelecommunicationsLaboratories,Inc.Genesys全球领导品牌UnitedStates53%59%Source:DatamonitorEurope,MiddleEast&AfricaSource:Frost&SullivanPANASIA52%Source:Frost&SullivanGenesysOthersAvayaGenesysCiscoGenesys53%59%56%5©2001GenesysTelecommunicationsLaboratories,Inc.研究机构:GartnerResearchAug2001市场评

6、比第一6©2001GenesysTelecommunicationsLaboratories,Inc.技术最强&专利最多GenesysPeopleSoftBroadvisionSiebelKanaBEAInteractive96050100322012330PatentsIssued7©2001GenesysTelecommunicationsLaboratories,Inc.AT&TWirelessAxtelBellCanadaBellMobilityCellularBellSouthBouyguesTelecomBritishTelecomDeutscheTelekomJ-P

7、honeKPNNTTQwestSBC(Ameritech,SWB,PacBell,Cingular)SoneraSprintTelecomItaliaTelefonicaTeliaTelstraVerizon(BellAtlantic,PrimeCo,AirTouch)WorldComOver80%ofthetop150telcosareGenesyscustomersGenesys在电信业中的应用处于领导地位8©2001GenesysTelecommunicationsLabo