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1、原文：EffectsofdispositiononhospitalityemployeejobsatisfactionandcommitmentPaulaSilvaDepartmentofManagement,CaliforniaStateUniversity,Northridge,California,USAAbstractPurpose–Themainpurposeofthispaperistoinvestigatetherelationshipofjobattitudestopersonalitytraitsinahospitalitysetting.Design/methodology
2、/approach–TheauthorusesaquestionnaireattwohotelchainsinthewesternUStoascertainthevariables.Employeesthataresurveyedareallnon-managementpersonnel.Findings–Theauthorfindsthatjobattitudes,specifically,organizationalcommitmentandjobsatisfactionaresignificantlyrelatedtothepersonalitytraits,thebigfiveandl
3、ocusofcontrol.Researchlimitations/implications–Thenumberofhotelemployeesstudiedis159.Alargersamplesizecouldincreasethevalidityofthefindings.Practicalimplications–Thispaperencourageshotelmanagementtoconsidertheuseofpersonalitytestsintheselectionofhotelemployeesastheresultssuggestthatcertaintraitsarer
4、elatedtoanemployee’sjobsatisfactionandorganizationalcommitment.Originality/value–Thepaperisoriginalinthesensethatpriorworkhasmainlyfocusedontheemployeejobattitudeinrelationtohowtheemployeeperceivestheworkplace.Therehavebeenlimitedinvestigationsintotherelationshipbetweenpersonalityandjobattitudes.Thi
5、spapersuggeststhatdispositionsmayplayaroleintheattitudeoftheemployee.KeywordsJobsatisfaction,Hospitalitymanagement,Personality,EmployeeattitudesPapertypeResearchpaperIntroductionEmployeeturnoverhasbeenalargeprobleminthehospitalityindustrynecessitatinganinvestigationintothereasonsforthisturnover.Some
6、ofthereasonscitedforthisturnoverarelowcompensation,inadequatebenefits,poorworkingconditions,poorworkermoraleandjobattitudes,andinadequaterecruitment(Milman,2002;Goymour,2002;HinkinandTracey,2000;PowellandWood,1999).Allofthesereasonsarepresumablyrelatedaslowcompensationwouldundoubtedlycontributetopoo
7、rworkerattitudesormorale.Thestudyoftheattitudesoftheseworkersiscertainlyfruitfulfromanassessmentpoint-of-view,sinceknowingwhytheseworkersareunhappycanhelptheorganizationfocustheireffortsonfixingtheroo
