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1、...一、情景：顾客银行取10000元人民币,银行职员请他出示有关身份证明和填写取款单,并输入帐户密码.顾客起初输错了密码,但后来想起来了.银行职员询问顾客需要什么面值的货币.顾客告知职员他要5000元百元面值的钞票,3000元五十面值的钞票,其余的要小面值的钞票A:Hello,whatcanIdoforyou?B:I’dliketowithdraw10000RMB,hereisthewithdrawalslip.A:Ok,pleaseenteryourcodenumber.B:Ok.A:Sorry,thecodenumberiswrong.B:Oh,I’mso
2、rry.Letmesee,maybeIcangiveyouanothernumber.A:It’scorrectnow.Bytheway,howdoyouwantyourmoney?B:Pleasegiveme5000RMBinone-hundernotsand3000RMBinfiftynotsandtheotherinsmallnots.A:Noproblem.Hereyouare.B:Thankyou.二、CueCardB(forStudentB)Situation:YouarethebankclerkandisreceivingyourcustomerY
3、ouaregoingto:Introducethecurrentaccountsandfixedaccountsforindividuals;Givesomeadvicetoyourcustomer;Askthecustomertofillintheapplicationformandshowhis/herIDcard.提示卡B（给同学B）情景：你是银行职员，正在接待一位顾客。你要给顾客介绍个人活期存款和定期存款，并且给她提供建议。然后请顾客填写申请表并向他出示他的账号。这个翻译是对的，但是最后一句，不是“并向他出示他的账号”而是要求客人出示他/她自己的身份证。
4、（ID卡，也可以是身份证明文件）三、CueCardB(forstudentB)Situation:Aftertourism,youcometothebanktoexchangethemoneyYouaregoingto:Expressyourpurposeandaskthecurrentexchangerate;
Fillintheexchangememo;CheckthemoneyandkeeptheexchangememoA：Goodmorning，sir，Canihelpyou？B：Iwanttoexchangethemoney.Howaboutthecu
5、rrentexchangerate?A:OK,sir.thecurrentexchangerateis...................andyouneedtofillintheexchangememoifyouwanttoexchangemoney,hereyouare.B:Ok.thankyou.......1．问答DIALOGUEClerk:Hello,whatcanIdoforyou?（Yes?）职员：您好，请问您要办理什么业务？Customer:Pleasetellmemybalance.顾客：请帮我查询一下帐户余额。职员：您讲慢些好吗？Clerk
6、:pleasespeakslowly.Clerk:Pleasewriteitdownonthepaper.职员：您用纸写下来好吗？Clerk:Yes,sir（miss）,waitamomentplease.职员：好的，先生（小姐），请稍等。Clerk:YourbalanceatthebankisRMB5,000.职员：您在本行的帐户余额是人民币5000元。Customer:Mymagcarddoesnotwork,pleasetakealook.顾客：我的银行磁卡出现故障了，能帮我看一下吗？Clerk:Noproblem,themagcardislocked,s
7、howmeyourpassport,Iwillhelpyouout.职员：问题不大，您的银行磁卡被锁住了，请出示护照，输入密码就可以给您解开。Clerk:Themagcardneedmoremagnetism,itisoknow.职员：您的银行磁卡需要加磁，现在加好了。Customer:Iwanttoclosemyaccountwithyou.顾客：我想结束在你们这儿的帐户。......Clerk:Pleasegotothenumber6counter.职员：请到6号柜台办理.Clerk:Pleasegototheopencounter.职员：请到大厅开放式柜台
8、办理。Clerk:Ple
