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1、Chapter1HowtoApplyfortheidealjob1.Writingagoodenquiryaboutajobisvitaltoyourchancesofsuccess・2.Rememberthefirstwordsthattheemployerreadsaregoingtoshapehisorheropinionofyou.3.Youwillneedtomakesurethatyouunderstandtherequirementsofthejobandthespecialqualitiesthatthepotentialemployerislookin
2、gforinapplicantsforemployment.4.HintsandTips（Page10本章重点）Chapter2TheresumeandtheInterview1.Inaresume,thecontentandstyleareveryimportant.2.Theimportantfactoristomakeyourresumeclear,conciseandeasytoread・3.Payattentionto4ttheessentials（基本要素）"（Page28）,乂寸一些基本的信息要有所了解。4.Howtoprepareainterview?（
3、思考一下,如果碰到类似的题H,怎样作答）Chapter3SpokenBusinessCommunication1.Thischaptermainlytellsusthebasicsofpreparingagoodspokenreportorpresentation,concentrateontheimportanceofthoroughpreparationandconciseness・2.Prepareforthetalk（theaudience,theintroduction,thefacts,visualaids,thetechnology,thevenue,th
4、elength,questions?）3.Preparethecontent（forexample,thecontentmustberelevanttotheaudience不局限于此，还可以一些跟内容有关的准备工作）4."KISS"rule（KeepItShortandSimple.注意：试卷答题时切勿简写）5.HintsandTips（forexample,lookattheaudienceandsmile,takeyourtime,eyecontact,payattentiontothethingsyoudowithyourhandswhenspeaking,do
5、n'tspeaktoofast等等，学会在相关问答题或者情景设置题中想到一些知识点，有条理地列出來）6.PracticemakesperfectChapter4CommunicatingwithColleaguesandCustomers1.Indailylifemostofthemessagesyoucommunicateandreceiveare,infact,non-verbal.（关丁•相关的非语言类信息，请同学们注意有哪些形式，比如thewayapersondresses）2.如何传递好信息（Page85中第二种描述方法，请大家识记一些较好的通用语旬）。3・H
6、intsandTipsaboutproblemcommunications（staycalm,listen,don'tassume,explainclearly,speakclearly,askfordetails,checkandrespond,close等）4.Communicatewithbosses（listen,askforsuggestions,leadyourideasintotheideasoftheotherperson,explainclearly,askforsuggestionsagain,offertorevise,checking,follo
7、wup等）这一章，大家需要注意，无论跟客户、同事还是老板，很多沟通的方式是相通的，希望大家把这种沟通的和似与界同点好好对比一下，在描述的时候头脑会更加清晰。Chapter5WrittenCommunications1.Simplicity,respectandclarityarevital.2."fiveW's"and"H".(what,why,when,where,whoandhow,如果需耍考虑成本的话，"J以再加上一条howmuch)3.writtenformsofcommunication(Page11())Chapter6Bus
