How酒水服务标准.ppt

《How酒水服务标准.ppt》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、前言Introduction我们有极好的葡萄酒，在北京朗豪酒店，必须由有礼貌，专业，接受良好培训的员工在适合的温度下小心地打开并使用正确的玻璃器皿来服务葡萄酒。AswehaveanexcellentselectionofinternationalWines,theseneedtobeopenedcarefullyandservedatLPBCAwithcorrectGlassware,attherighttemperaturebycourteous,professionalandwelltrainedEmployees.前言Introduction我们希望每位客人体验WewanteveryG

2、uesttofeelthe感动Touch目标Objective到这次课程结束的时候，我们的目标是要求你了解符合我们酒店标准的“如何为客人展示和服务一瓶白或红葡萄酒”。BytheendofthisSession,ourObjectiveistoensurethatyouhavelearned“HowtopresentandserveaBottleofWhiteorRedWine”withConfidence,andaccordingtoourdefinedStandards.有什么问题吗？AnyQuestions?1.准备用具PreparetheEquipmentWhatEquipmentdo

3、weneed?我们需要什么用具？AroundBeverageTray一个圆形饮料托盘AcleanTrayCloth一块干净的托盘布RedWineorWhiteWineGlasses红或白葡萄酒酒杯RedWineorWhiteWineBottle一瓶红或白葡萄酒1.准备用具PreparetheEquipment服务巾WaitersCloth开瓶器WaitersFriend冰桶IceBucket底盘UnderLiner1.准备用具PreparetheEquipment我们需要检查什么？WhatshouldwecheckabouttheEquipment?托盘是干净和干燥的TheTrayiscle

4、ananddry托盘是抛过光的TheTrayiswellpolished托盘布是干净而无破损的TheTrayClothiscleanandfreefromStains,HolesorTears服务巾是干净和干燥的TheWaitersClothiscleananddry1.准备用具PreparetheEquipment玻璃杯干净明亮，没有破裂Glasswareisclean,polishedandnotchipped冰桶是干净且抛过光的IceBucketiscleanandpolished红葡萄酒杯用来服务红葡萄酒RedWineGlassesareusedforRedWine白葡萄酒杯用来服务

5、白葡萄酒WhiteWineGlassesareusedforWhiteWine2.检查葡萄酒CheckingtheWine我们要检查什么？Whatdoweneedtocheck?列在酒单上正确的葡萄酒和年份CorrectWineandvintageaslistedontheWineList瓶子的标签是否完好Labelisingoodcondition3.检查温度Checktemperature服务葡萄酒适合的温度是多少？AtwhattemperatureisWinebeingserved?白葡萄酒需要被冷藏，10-12度为合适WhiteWinewillbeservedchilledat10–

6、12degreesCelsius红葡萄酒在常温下饮用，18度为合适RedWinewillbeservedatroomtemperaturearound18degrees4.将用具放在托盘上PlacetheEquipmentontheTray将什么用具放在托盘上？WhatEquipmentshouldweplaceontheTray?酒瓶WineBottle酒杯WineGlasses4.将用具放在托盘上PlacetheEquipmentontheTray底盘装红酒UnderLinerforRedWine把托盘放在工作台上，当我们把酒杯放在台上的时候，将酒瓶放在工作台上CarrytheTrayt

7、otheSideStation,leavetheWineBottleontheSideStationwhilewedelivertheWineGlassestotheTable5.放置冰桶PositiontheIceBucket我们应该把冰桶放在什么地方？WheredowepositiontheIceBucket?靠近工作台–餐桌旁NeartheSideStationintheRestaurant–close