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1、©CopyrightBiztreeInc.2010.Allrightsreserved.ProtectedbythecopyrightlawsoftheUnitedStates&Canadaandbyinternationaltreaties.ITISILLEGALANDSTRICTLYPROHIBITEDTODISTRIBUTE,PUBLISH,OFFERFORSALE,LICENSEORSUBLICENSE,GIVEORDISCLOSETOANYOTHERPARTY,THISPRODUCTIN
2、HARDCOPYORDIGITALFORM.ALLOFFENDERSWILLBESUEDINACOURTOFLAW.©CopyrightBiztreeInc.2010.Allrightsreserved.ProtectedbythecopyrightlawsoftheUnitedStates&Canadaandbyinternationaltreaties.ITISILLEGALANDSTRICTLYPROHIBITEDTODISTRIBUTE,PUBLISH,OFFERFORSALE,LICEN
3、SEORSUBLICENSE,GIVEORDISCLOSETOANYOTHERPARTY,THISPRODUCTINHARDCOPYORDIGITALFORM.ALLOFFENDERSWILLBESUEDINACOURTOFLAW.©CopyrightBiztreeInc.2010.Allrightsreserved.ProtectedbythecopyrightlawsoftheUnitedStatesandCanadaandbyinternationaltreaties.ITISILLEGAL
4、ANDSTRICTLYPROHIBITEDTODISTRIBUTE,PUBLISH,OFFERFORSALE,LICENSEORSUBLICENSE,GIVEORDISCLOSETOANYOTHERPARTY,THISPRODUCTINHARDCOPYORDIGITALFORM.ALLOFFENDERSWILLAUTOMATICALLYBESUEDINACOURTOFLAW.CUSTOMERSERVICEACTIONFORMUsethefollowingformtohelpcreateyourow
5、ninternalcompanycustomersatisfactioninformationandactionsheet.Customizeittoreflectthetypesofproductsand/orservicesthatyouoffer.Considercarefullyboththeroutingoftheformthroughthecompanyandwhenyoushouldpersonallygetinvolved.Hopefully,youremployeesshould
6、beabletohandlemanysituationswithoutinvolvingyoudirectly.Forexample,ifyoudealinmerchandiseandthewrongitemsareshipped,youremployeescanquicklyshiptherightgoodsandarrangeforapick-upoftheerroneousorder.Butifthegoodsarecustommade,orifit’syourbiggestcustomer
7、,youmightwanttobepartoftheproblemresolutionprocessfromtheoutset.Andyou’llwanttohavetheformroutedtoyoulast.Thatway,youcanreviewthetypesofissuesbeingraisedandseehowyouremployeeshaveresolvedthem.Makeitcleartoyouremployeesthatthisformisn’tjustwindowdressi
8、ng:itisanimportantpartofyourbusiness’effortstosatisfyyourcustomers.Everyemployeeshouldhaveasupplyofthesetogettheballrollingwhenfacedwithasituationthatheorshecannotresolve.Andeveryoneshouldbeawareoftheprioritythatthesereportsshouldbeaffordedand
