酒店英语学习情境三：客房服务英语3-3OfferingGuestSupplies.ppt

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1、学习情境三：客房服务英语学习任务:提供用品服务Name:VivianJob:roomattendantResponsibility:Tocheckthehotelroomsandoffersuppliesonguests’requestsContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityLearningObjectives学习目标Afterfinishingthistask,

2、youshouldbeableto：☆Understandtheguest’srequests.☆Offerroomsuppliestotheguest.WorkingProcedures工作程序Listenverycarefullytogetwhatkindofservicetheguestsneed.了解客人所需要的服务Satisfytheguestsneed.提供相关服务Iftheserviceneededcan’tbeoffered,explainthereasonpolitelyandpatiently.如无法提供服务，礼貌地说明原因Workin

3、gKnowledge工作知识(1)基础服务商店Shop餐厅Restaurant网络设施Internet24小时客房服务RoomService（24H）语言翻译员LanuageService外币兑换ExchangeCurrencies叫早服务MorningCall行李寄存服务BaggageService商业中心BusinessCenter保险柜服务SafeService残障人士设施DisabledFacilities礼宾接待服务ReceptionService传真机服务FaxService打印和复印服务Print&CopyServiceHotelServic

4、e酒店配套服务WorkingKnowledge工作知识(2)HotelService酒店配套服务附加服务洗衣服务Laundry美容服务Hairdressing旅游服务Tourism儿童看护服务BabyService机场接送服务AirportShuttle图书借阅服务BookRentalService擦鞋服务Shoe-CleaningService按摩服务MassageService桑拿服务SaunaServiceHotelTask酒店任务SupposeyouareVivian,nowyou’regoingtoofferstheguestsupplies.P

5、leaseperformthetaskaccordingtothehintsbelowwithyourpartner.角色A:你是Mrs.Blackman,住在2505室,你要求客房服务员帮你把手提电脑连接上网。角色B:你是Vivian，你为客人解决问题。Wordstoknowconnectv.连接laptopn.手提电脑socketn.插座Internetsocket互联网插口spareadj.备用的Internetcable网线settingsn.设备Internetaccess互联网接入websiten.网页linkn.链接enterv.输入pass

6、wordn.密码pressv.按,压pushv.推pullv.拉Usefulexpressions1.Offeringthingsonrequest根据客人要求提供物品(1)I’llhavesomeonebringthechairsrightaway.(2)I’llgetitforyouimmediately.(3)Canyoubringtwomoretowels?2.Explainingbaby-sittingservice解释育婴服务(1)Ourbabysittersareexperiencedandreliable.(2)Wecharge40yuan

7、foranhouraminimumofthreehours.(3)We’llsendyouaconformationformforyoutosign.Usefulexpressions3.Theusageandreplenishmentofmini-bar.mini-bar的使用和添加(1)I’dliketohavesomeSpritesandCokesinmymini-bar.(2)Doyouhaveanyorangesoda/icedtea/lemonade…available?(3)Whichbrandwouldyouprefer?Activity1

8、.Lookintothedictionaryandfindoutt