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1、SALESORIENTATIONWELCOMETOTHEEXITINGWORLDOFTHETOURISMANDHOTELINDUSTRY================================================================Didyouknowthatthetourismindustryisthelargestindustryintheworld?Nootherindustryemployeesmorepeoplethanthetourismindustry.Yesitiscorrect.Thetourismindust

2、ryisthebiggestindustryintheworld.Theindustrycoverstransportationsuchasairlines,railways,coaches,etc..Itcoverstouroperators,travelagents,sightseeingspotsandofcoursehotels.Hotelscanplayamajorroleinthedevelopmentofnewbusinessandtourismdestinations.Therearethousandsofhotelsineverycountr

3、yintheworldrangingfromordinaryguesthousesupto5-stardeluxehotels.Hotelsplayalsoamajorroleinthesociallifeofacity.Mostofthetimehotelsareusedasmeetingpointsasorientationinthecitiesandpeopleusethefacilitiesinahotelsuchasrestaurants,banquets,discotheques,etc.Hotelsespecially5-starhotelsar

4、eprestigiousaddressesandrankingveryhighinthesocialenvironment.1GENERALGROOMING&STANDARDS·Allsalesexecutivesshouldactasproperrepresentativesofaninternational5-stardeluxehotelatalltimes.Thisshouldapplyforduringworkingtimesaswellasprivatetimes.·Salesstaffsarerequestedtodressinhotelunif

5、ormsprovidedbythehotelduringworkinghoursandsocialfunction.·Malestaffmembersneedtowearsuitandtieifinthehotelpremisesandduringsalescalls.Malestaffsneedtobeshavedandhaveproperhairstyle.·Femalestaffsarerequestedtoweartheuniformprovidedthehotel,goodmake-up,allowsnoextrememake-up,stocking

6、sandproperhairstyle.·Salesstaffseitherfemaleormaleneedtobepropercleanedandrepresentableatalltime.Thisappliesalsoforgeneralattitudeandmannerswithinoroutsideofthehotelpremises.·Salesstaffsarerequestedtocarrytheirbusinesscardswiththematalltime.Thisappliesforworkinghoursaswellasforpriva

7、tetimes.·Theimageofthehotelwillbereflectedbytheprofessionalismofthesalesstaffduringguestsencounterandsalescalls.Businessforthehoteldependsonthesalespeople.Thereforeitisunderstoodthatthesalesexecutivesofourhotelarethemostprofessionalsalesstaffamongallhotelsinourcity.·Followingbasicgr

8、oomingwillapply.DOD