新职业英语1酒店英语--Unit 3.ppt

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1、Unit3BellService酒店英语１ENGLISHFORCAREERS新职业英语中国劳动关系学院高等职业技术学院Unit3BellServiceWarming-upReadingListeningSpeaking4123Writing5Project6VocabularyandStructure78ListeningScriptTask1Matchtheserviceswiththeircorrespondingpictures.ABCDEOrderingataxiBookingtheaterticketsDoingbellserv

2、iceOfferingtouristinformationArrangingatourbusUnit3BellServiceTask2Writeeachofthewordsunderitscorrespondingpicture.trunktagcartluggageliftlobbylobbytrunkluggagetagcartliftUnit3BellServiceTask3Whatspecificpositionsareincludedintheconciergesection?Whatisthemaindutyforeachpo

3、sition?PositionDuty1.2.3.hotelrepresentativebellmandoormanreceivingguestsattheairportcarryingluggageforguestsstandingoutsidethegatewelcomingguests.Unit3BellServiceTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.1.Whatdutiesdoestheconciergeperform?2.Doyouknowa

4、nyspecialservicethattheconciergemayprovide?ReadingUnit3BellServiceReadingThemaindutiesoftheconciergearedoingbellserviceandprovidinginformationservice.SuggestedAnswers1.Whatdutiesdoestheconciergeperform?Unit3BellServiceReadingTheconciergemaygivedirectionstotouristattractio

5、ns,bookplaneticketsforguests,rentcarsandordertaxisforguests.SuggestedAnswers2.Doyouknowanyspecialservicethattheconciergemayprovide?Unit3BellServiceConcierge1Conciergeserviceisacommonpracticethroughoutthehotel.Asmanyguestserviceshavebecomecomputerizedandstandardized,concie

6、rgeserviceoftenprovidesspecialattentionaguestwouldnototherwisereceive.Thusmoststar-ratedhotelsarestressinggreatimportanceonconciergeservice.ReadingUnit3BellServiceConcierge2Thebasicdutiesoftheconciergestaffaretodobellserviceandtoattendtoguests’specialneedswhicharenotprovi

7、dedbythehotel.ReadingUnit3BellServiceConcierge3Indoingbellservicetheconciergeattendstheguestsfromtheirfirststepintothehoteltothefinalroomdestination.Ontheguests’arrival,thebellmancarriestheirluggagefromthecar.Heleavestheluggageonthelobbyflooruntiltheguestsfinishregisterin

8、g.Thenthebellmanaccompaniestheguestswiththeluggagetotheguestroom.Onceinsidetheroom,thebellmanche