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1、2006年英语导游考试现场指Emergencyability1、Becauseoftheobjectivereason,thetourgroupwanttoleaveinadvance,asalocalguide,howtodealwithit?1,thelocalguideshouldasfaraspossibletosavetime,arrangethetourintheplan;2,reporttothetravelagency,contactwiththehotel,returntheroom,din
2、ner,busandsoon.3,asfaraspossibletoinformthenextstationtochangethereceiptplan.2、Accordingtothereceiptplanandreservationtime,localguidecan’treceivethegroup,howtodealwithit?1,immediatelycontactwithtravelagency,andfindoutthereason;2,contactwithairportandaskifth
3、egroupboard;3,ifdon’t’needmuchtime,localguidecanstyattheairport;4,ifpostponeistoolong,thelocalguideshouldrearrangereceiptaffairsaccordingtothetravelagency.3、Howtoavoidleavingoutthereceipt?1,readthereceiptplan,knowthegroup’sarrivaldate,time,receiptplace,numb
4、eroftrainandsoon;2,checkthecorrectarrivaltime;3,arrivethestationhalfanhourinadvanceandwaitforthecomingofthegroup.4、Howtodealwiththemistakeinreceipt?1,ifthemistakeishappenedbetweentwogroupsinthesameagency,nolongerexchangethegroupsunlessthetravelagencydon’tag
5、reewithit;2,ifmistakehappensinanothertravelagency,theguideshouldimmediatelyreporttotheravelagencyandtrytoassoonaspossibleexchangethegroupsandmakeapologytothetourist.5、Howtoavoiddelayingtheairplane?1,thelocalguidewiththenationalguideshouldfixtheticketsinadva
6、nce,checkandconfirmthedate,time,number,destinationandsoon.;2,beforeleaving,don’tletthetouristgotothecomplexplaceandsoon;3,arrangeabundanttimegtotheairport(station,harbor)andmakesurethatthegroupleavinglocation,helptocarryoutthecheck-in(train,ship)procedure,a
7、ndleaveontime.6、Howtodealwithdelayingtheairplane(train,ship)?1,immediatelyreporttothetravelagency,askforhelp;2,assoonaspossiblecontactwithairport,andtrytoletthetouristleavewiththerecentairplane;3,stabilizethetourist’smotion,andarrangedinner,dormitory,traffi
8、candsight-seeing,makeapologytothetourist;4,assoonaspossibleinformtheneststationinordertoadjusttheplan;5,writeanaccidentreportandmakeclearthereason.7、Ifthetouristlosethepassport,howtodealwithit?1,basedo
