苏宁电器连锁经营售后服务工作手册

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1、andhetoldmethatitwasMedusa,theGorgon.Jasperhopesthatshewillturnmotoriststostone.Butnoneofthemhasbeenturnedtostoneyet!   Lesson29Taxi!出租汽车！ CaptainBenFawcetthasboughtanunusualtaxiandhasbegunanewservice.The'taxi'isasmallSwissaeroplanecalleda'PilatusPorter'.Th

2、iswonderfulplanecancarrysevenpassengers.Themostsurprisingthingaboutit,however,isthatitcanlandanywhere:onsnow,water,orevenonaploughedfield.CaptainFawcett'sfirstpassengerwasadoctorwhoflewfromBirminghamtoalonelyvillageintheWelshmountains.Sincethen,CaptainFawce

3、tthasflownpassengerstomanyunusualplaces.Oncehelandedontheroofofablockofflatsandonanotheroccasion,helandedinadesertedcarpark.CaptainFawcetthasjustrefusedastrangerequestfromabusinessman.ThemanwantedtoflytoRockall,alonelyislandintheAtlanticOcean,butCaptainFawc

4、ettdidnottakehimbecausethetripwastoodangerous.   Lesson30 Footballorpolo?足球还是水球？ TheWayleisasmallriverthatcutsacrosstheparknearmyhome.IlikesittingbytheWayleonfineafternoons.ItwaswarmlastSunday,soIwentandsatontheriverbankasusual.Somechildrenwereplayinggameso

5、nthebankandthereweresomepeoplerowingontheriver.Suddenly,oneofthechildrenkickedaballveryhardanditwenttowardsapassingboat.Somepeopleonthebankcalledouttothemanintheboat,buthedidnothearthem.Theballstruckhimsohardthathenearlyfellintothewater.Iturnedtolookatthech

6、ildren,butthereweren'tanyinsight:theyhadallrunaway!Themanlaughedwhenherealizedwhathadhappened.Hecalledouttothechildrenandthrewtheballbacktothebank.   Lesson31Successstory成功者的故事 YesterdayafternoonFrankHawkinswastellingmeabouthisexperiencesasayoungman.Frankis

7、nowtheheadofaverylargebusinesscompany,butasaboyheusedtoworkinasmallshop.Itwashisjobtorepairbicyclesandatthattimeheusedtoworkfourteenhoursaday.Hesavedmoneyforyearsandin1938heboughtasmallwork-shopofhisown.DuringthewarFrankusedtomakesparepartsforaeroplanes.Att

8、hattimehehadtwohelpers.Bytheendofthewar,thesmallwork-shophadbecomealargefactorywhichemployedsevenhundredandtwenty-eightpeople.Franksmiledwhenherememberedhishardearlyyearsandthelongroadtosuccess.Hewasst