汽车商务英语教学课件作者宋雪moduleseven　pickupthenewcar交车.ppt

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1、ModuleSevenPickUptheNewCar交车Skill1PreparationforPickingUptheNewCar交车准备Skill2CallBack回访Skill3RentCars车辆租借返回Skill1PreparationforPickingUptheNewCar交车准备TEXTOnceyou’vesoldyourcar，you’11needtocollectpaymentandconfirmthepick-uporshippingarrangementswiththebuye

2、r.Thecustomerboughtanewcarandit’sYearlyforhimtopickup.Wecanimaginetheexcitementbutitisimportantnottorushtheprocess.Awelcomemeetingisnecessary.Atthestartofawelcomemeeting，youwillneedtointroduceyourcustomertoeveryone.Itisagoodideatoinformyourcustomerofhow

3、longthewelcomemeetingwilllastandwhatwillbecovered.Congratulationstoyourcustomer!Applaudandpresentflowers.返回Skill2CallBack回访TEXTHello,Mr.Wang.Thisisasalesman,fromtheAccracarshop.ThankyouforpurchasinganAccraRDX.Becauseoftheweather.wecan'tprovideyouwithyou

4、rcarnow.Weareapologizingforanyinconveniencewecause.Wewillletyouknowwhenthevehiclearrives.Thankyouforyourunderstandingandsupport.Iwishyoueverysuccess.UsefulSentences(1)Congratulationonbuyinganewcar!(2)I’mverywillingtoserveyou.下一页返回Skill2CallBack回访(3)Ifyo

5、uaresatisfied，pleasegivemeahand.(4)Youwillreceive3call-backs.(5)Ifyouthinkourserviceisfood，giveusa"satisfied”answer.DialoguesA:Hello，Mr.Zhang.Congratulationonbuyinganewcar!DoyouhaveanytimetohelpmewithmyreportB:Yes.I’mverywillingtoserveyou.A:Areyousatisf

6、iedwithourserviceB.Sure.上一页下一页返回Skill2CallBack回访A:Thanks.Ifyouaresatisfied，pleasegivemeahand.B:What?A:Youwillreceive3call-backs.Ifyouthinkourserviceisgood，giveus“satisfied”answer.B:Noproblem.A:Thankyouverymuch.上一页返回Skill3RentCars车辆租借TEXTHowtosearchforth

7、elowestcarrentalratesinanycityorairportisveryimportant.Manycompanieswilltrytogiveyoualargecarthathastheworstgasmileageandwilleventuallycostyoualottorent.Sochoosethebestonefirst.Therearespecialdiscountcouponsyoucanfind.Theycanhelpyousaveoncarrental，too.U

8、sefulSentences(1)ItcomeswithA/C.(2)Howmuchdoyouwantperday?下一页返回Skill3RentCars车辆租借(3)ThereisaToyotaavailable.It’sjust$50perday，notincludingtaxesandotherfees.(4)Pleasereadthefineprintonthecontract.(5)Youhavetohaveitbackby5tomorrowa