酒店英语unit-8-room-service知识分享.ppt

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1、酒店英语Unit-8-Room-ServiceWatchavideo,thinkabouttheworkingprocessandmakeyourownconversationWarming-upexerciseRoleplayJohnSmithinRoom8016isorderingroomserviceoverthephone,andhewouldliketoorderasandwichandabottleoforangejuiceinhisroom.Thereisa10%chargeforroo

2、mserviceScene:Mr.Smithbooksroomservicesbytelephone.(S=Staff,G=Guest)S:Goodafternoon,RoomServices.Sarahspeaking.G:Yes,I’dliketoorderroomservices.S:Ofcourse,sir.Whatwouldyoulike?G:IwantaClubsandwichwithfruitontheside,andabottleoforangejuice.S:Anythingelse

3、foryou,sir?G:No,that’sall.Thanks.S:MayIhaveyournameandroomnumber,please?G:JohnSmithinRoom8016.S:Okay,Mr.Smith.YouwouldlikeaClubsandwichwithfruitonthesideandabottleoforangejuice.Isthatcorrect?G:That’sright.Isthereanextrachargeforroomservices?S:Weadd10%se

4、rvicecharge.G:OK,howlongwillittake?S:Mr.Smith,yoursandwichisgoingtobeupshortly.LearnthestandardconversationonP101-102REPEATaftertherecording1.WorkingprocedureRefertop1002.UsefulskillsTheguestcangettheroomservicesbytelephoneorbydoorknobmenu.客人可以通过电话或是填写门

5、把菜单来获得客房送餐服务。Asktheguestaboutthedemandsforcookingwhentheguestordersbytelephone.Youcanask:“Howwouldyoulikeyour...?”电话订餐时，要询问客人对点餐的要求，可以这样问：“我们怎么做您点的……？”Ifthereisminimumchargeorservicecharge,youhavetoexplainitclearlyinadvance.如果有最低消费或服务费，应事先说明。3.Usefulsen

6、tencesRefertoP102-103Goodmorning,RoomService.______________?HowmayIhelpyou上午好，客房送餐服务。您需要什么帮助？WhatcanIgetforyoutoday上午好，客房送餐服务。我能提供什么帮助？Whatwouldyouliketoorder上午好，客房送餐服务。您想点什么？Whatwouldyouliketoeat上午好，客房送餐服务。您想吃点什么？Wouldyoucareforanydrinks上午好，客房送餐服务。您想喝点

7、什么？Canyoutellme__________________?alittlemoredetailsaboutthisfood你能介绍一下这道菜吗？howthisfoodisprepared你能告诉我这道菜是怎么做的吗？aboutyourchef?Whereishefrom你能不能介绍一下厨师？他来自那里？whatshark’sfinsoupis你能告诉我鱼翅汤是什么吗？whattypesoffoodBeijingisfamousfor你能告诉我北京有什么特色菜吗Ihavenever_______

8、___________.Hadthisbefore我以前从来没吃过这个。Eatenfoodlikethisbefore我以前从来没吃过像这样的菜Triedanythinglikethis我从来没吃过像这样的菜。OrderedfoodinChina我从来没在中国点过菜。EatenrealChinesefood我从来没吃过地道的中国菜。Iwouldliketoorder_________________.ahamburger我想点一个汉堡包。aClubsan