最新hotel-room-service-客房服务ppt课件.ppt

最新hotel-room-service-客房服务ppt课件.ppt

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1、hotel-room-service-客房服务RoomServiceServingBreakfastintheRoomPartIDialoguesPartIIVocabularyStudyPartIIIListeningandSpeakingPartIVPracticalWritingPartVFeatureReadingDialogue1DoorknobMenuServiceContext:Mr.Whitewanttohavebreakfastinhisroomtomorrow,sohetelephonestheR

2、eceptionandtalkstotheclerkaboutit.LiFei’sansweringthephone.Pre-listeningquestions:Howdoyougivetheordersbyusingdoorknobmenu?Whatisthealternativewaytohaveroomservice?Staff:Goodmorning.Reception.MayIhelpyou?Guest:Goodmorning.It’sMr.WhiteinRoom489.CanIhavebreakfast

3、inmyroomtomorrowmorning?Staff:Certainly,Mr.White.Breakfastcanbeservedinyourroomfromseven0’clocktoten.Ourhotelhasverygoodroomservice.Guest:WhenshallIorderthat?Staff:Youcanuseourdoorknobmenuifyou’dlike.Pleasechecktheitemsyouwouldliketohaveforbreakfast.markdownthe

4、time,andhangitoutsideyourdoorbeforeyougotobed.Guest:Isthereanyotherwaytohaveroomservice?Staff:Yes,Mr.White.Youmayhavebreakfastarrangedonthephone.TheextensionnumberforroomserviceIs6.Guest:Thankyouforyourinformation.Bytheway,whatshallIdowiththeplateswhenwefinishe

5、ating.Staff:Youmayjustleavethemintheroomorputthemoutsideyourdoor.We’lltakecareofit.Guest:Thankyouverymuch.Staff:You’rewelcome.Haveapleasantstaywithus.Dialogue2TakingTelephoneOrdersforBreakfastContext:Mr.WhitecallsRoomServiceforhisbreakfasttomorrowPre-listeningq

6、uestions:WhataretheordersgivensbyMr.White?2)Whatotherinformationshouldtheclerkgetwhentakingorders?Guest:Hello,RoomService.ThisisRoom489.We’dliketoorderbreakfastfortomorrow.Staff:Yes,sir.Whatwouldyoulike?Guest:We’dliketostartwithfruitjuice,orangeformeandgrapefru

7、itformywife.Freshjuice,please.Notcannedorfrozen.Staff:Right,sir.Onefreshorangeandonefreshgrapefruit.Guest:Good.Andthenbacon,eggandtomatoforme,twosoft-boiledeggsformywife.Andtoast,butter,andmarmalades.Doyouhavedifferentmarmalade?Staff:Yes,sir.We’llputaselectiono

8、fpreservesonyourtray.Andisitteaorcoffee?Guest:Onecoffee,withmilandonehotchocolate,unsweetened,please.Staff:Certainly,sir.Andwhenisitfor,please?Guest:Oh,about8:30a.m.Wouldbef

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