迪卡侬面试准备

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1、.-1.HowmuchdoyouknowaboutDecathlon你对迪卡侬了解有多少?AsIknowDecathlonistheworld'snumberonesportinggoodsretailerandhasitsownbrandproducts.Asaretailer,thesalesconceptofDecathlonistocollectallsportinggoodswithinoneshoppingmall.2.Pleaseintroduceyourcompany'sbusinessscope请

2、介绍下你公司的业务围。HPDalianbrachisengagedinglobalproductsserviceandoutsourcingservice.MybusinessunitiscalledGlobalServiceDesk.Weprovidetechnicalservicesforenterpriseusers.3.Pleaseintroduceyourresponsibility请介绍下你的工作职责。Myresponsibilityishelpingclientsdealingwithallkinds

3、oftechnicalissues,suchasunabletoaccesstoInternet,failtoreceivemailsviaLotusNotesandMicrosoftofficedidnotwork.Wegiveclientsupportviaphone,mail,chattingandremoteaccess.4.Pleaseintroduceadifficultyyouencounteredinyourjob.请具体介绍一个你在工作中遇到的难题，你如何解决的？Aclientcalledinan

4、dreportedherPCappearedblackscreenafterrebootmanytimes.Ifollowthebasictroubleshootinganddispatchthetickettothenextlevel.Clientcalledbacklaterandreportednoonecontacther,shecouldnotworkanymore.Iexplaintoclientthenextlevelneedtimetoacceptthe-.word.zl.-ticket.Clien

5、twasnotsatisfiedthereplyandshethoughtIwasrefusingtheresponsibility.Soatthattime,Iknowclientdidnotpayattentiontothesupportingpolicy,sheemphasizedonresult.SoIinformedclientIwillcontactthenextlevelteamimmediately.ThenIinformclient'sissuetothenextlevelteam.Afterth

6、enextlevelteamhelpingclientsolvetheproblem.Icalledbacktoclienttoconfirmtheissue.Shegavemeahighcomments.具体举例说一下你是如何在压力下工作的？Mycurrentjobrequiressoftskill,clearlogicalthinkingabilityandmoreimportpoint,youmustdevelopyourmulti-taskingability.sotosomeextentIalwayswo

7、rkedunderpression.sometimeswhenIwaschattingwithaclientonweb,thecalliscomingin.Soyoushouldmanageyourtaskanddistributeyourworkload.5.如果你有一个team，你如何管理他们？Formycurrentworkingexperience,Idon'thavemanyideasaboutmanagingateam.ButIwillpaymoreattentiontothefollowingpoin

8、ts.teambuilding,TherelationshipbetweenIandmysubsidiary.6.你最喜欢的工作是怎样的？Ilikeakindoffeelingwhenclientgiveyouaroughdescriptionabouttheissue,andIcouldnarrowthescopetofindtheoriginalreas