qc小组活动在通信行业质量管理中的应用

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1、万方数据目录中文摘要...................................................................................................................IABSTRACT........................................................................................................................II第一章绪论...............

2、.........................................................................................................1第二章全面质量管理的相关理论....................................................................................32.1质量..................................................................

3、..........................................................32.2全面质量管理............................................................................................................52.2.1全面质量管理基本概念和意义.........................................................................52.2.2全面

4、质量管理的特点.........................................................................................52.2.3全面质量管理的基本原则：.............................................................................62.2.4全面质量管理常用工具.....................................................................

5、................62.2.5PDCA循环..........................................................................................................8第三章QC小组...............................................................................................................113.1QC小组概述............

6、................................................................................................113.2QC小组活动的类型................................................................................................113.2.1问题解决型QC小组活动....................................................

7、...........................113.2.2创新型QC小组活动.......................................................................................123.2.3创新型与问题解决型的区别...........................................................................123.3QC小组活动的主要特点....................................

8、....................................................133.4QC小组活动宗旨...