客户关系管理教案--第06讲

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1、《客户关系管理》第6次课教案芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇

2、艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿

3、袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃

4、芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂

5、蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁

6、芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁

7、袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀羆膃蒅蝿肈肆莁螈螈芁芇莅袀肄膃莄羂芀蒂莃蚂肂莈蒂螄芈芄蒁袇肁膀蒁聿袄蕿蒀蝿腿蒅葿袁羂莁蒈羃膇

8、芆蒇蚃羀膂薆螅膆蒁薅袈羈莇薅羀膄芃薄蝿羇艿薃袂节膅薂羄肅蒄薁蚄芀莀薀螆肃芆虿袈艿膂虿羁肂蒀蚈蚀袄莆蚇袃肀莂蚆羅羃芈蚅蚅膈膄蚄螇羁蒃蚃衿膆荿螃羂罿芅螂蚁膅膁螁螄羈蕿螀