资源描述：
《《有效沟通讲义》ppt课件》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、WELCOMEW.A.T.C.H.W=WORDSA=ACTIONST=THOUGHTSC=CHARACTERH=HEAD&HEARTOneDaySeminaronCommunication&InterpersonalSkillsPresentationForNagarjunaFertilizers&ChemicalsLtd.HyderabadProf.V.ViswanadhamWELCOMETOTHEHEAD,HEART&HANDSOFNAGARJUNACOMMUNICATIONImportance,BasicP
2、rinciples,Process,Types,Channels,etc.[intheorganizationalcontext]Compiledandpresentedby:Prof.V.ViswanadhamAbilitytocommunicateeffectivelymakesallthedifferenceNeedforCommunication•VerystronginHumanbeings•Consideredasabasicneed,asinthecaseofeating,sleeping,etc.
3、•Establishedasbothasocial&individualneedIntendedmessageisfrequentlymis-communicated,misunderstood,mis-quotedorevenmissedaltogetherbecauseofineffectiveinterpersonalcommunicationskills.Communicationhelps:peoplereachsomeunderstandingofeachother,learntolikeeachot
4、her,influenceoneanother,buildtrust,andlearnmoreaboutthemselvesandhowpeopleperceivethem.Peoplewhocommunicateeffectivelyknowhowtointeractwithothersflexibly,skillfully,andresponsibly,butwithoutsacrificingtheirownneedsandintegrity.Communicationplaysaverysignifica
5、ntpartinhumanlife.Intoday’steam-orientedworkplace,thedevelopmentofeffectivecommunicationskillsandgoodinterpersonalcommunicationskillsconstituteimportantkeystosuccess.Tobuildthecompetenceandcommitmentofemployees,amanagerhasto………?UniquenessofOrganisationalCommu
6、nicationInanorganisation,groups,departments,branchesandservices,tendtodevelopphilosophies,strategies,tactics,andviewsoftheirownwhichpromote,sustainandprotecttheirownspecialinterests.Attimes,thesedifferentthingsmaysub-optimisetheorganisationalgoalsthuscreating
7、conflictsituationsBenefitsofimprovingcommunicationskillsUnderstandbetterwhatothersaresaying.Betterunderstandhowtogetyourownmessageacross.Enhancerelationships.Increaseproductivity.Reducestress.ImportanceOfCommunicationOrganizational/Functional:greaterinformati
8、onaccessandawarenessImprovescoordination:reduceslogicalgapsEncouragescooperation:helpsbringeveryoneinthemainstreamGivesadirection:totasksandactivitiesMoraleandempowermentDecisionmakingaid
