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ID:41905020
大小:474.00 KB
页数:8页
时间:2019-09-04
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1、Chapter9UnderstandingWorkTeamsLearningOutcomesExplainthegrowingpopularityofworkteamsinorganizations.Describethefivestagesofteamdevelopment.Identifyfourcommontypesofworkteams.Listthecharacteristicsofhigh-performingworkteams.Identifyteammemberroles.OpenCaseIntheprocessofdevelo
2、pinganewseriesof777,BoeingCorporationutilizedanewformintheworkplace-thecross-functionalteams,whichwascomposedbyagroupofmembersincludingdesigner,manufacturer,repairer,customerserviceengineer,accountant,andevencustomers.Eachteamwasresponsibleforthewholeprocessfromtheverybeginn
3、ingtotheend.Comparedtopreviouswayofworking,whenemployeesbelongedtospecificdepartments,inchargeofonestageofthewholeprocess,thisworkteamscontributedtohugereductionofcost,timeefficiency,andcustomersatisfaction.ThePopularityOfTeamsTeamstypicallyoutperformindividualswhentasksrequ
4、iremultipleskills,judgment,andexperience.Teamsareabetterwaytoutilizeindividualemployeetalents.Theflexibilityandresponsivenessofteamsisessentialinachangingenvironment.Empoweredteamsincreasejobsatisfactionandmorale,enhanceemployeeinvolvement,andpromoteworkforcediversity.Stages
5、ofTeamDevelopmentTypesofWorkTeamsCharacteristicsofHigh-performingWorkTeamsTeamMemberRolesSource:BasedonC.MargerisonandD.McCann,TeamManagement:PracticalNewApproaches(London:MercuryBooks,1990).
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