管理学基础chapter 13

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1、Chapter13FoundationsofcontrollingLearningOutcomesDefinecontrol.Describethreeapproachestocontrol.Explainwhycontrolisimportant.Describethecontrolprocess.Distinguishamongthethreetypesofcontrol.WhatIsControl?ControlTheprocessofmonitoringactivitiestoensurethattheyarebeingacc

2、omplishedasplannedandofcorrectinganysignificantdeviationsAneffectivecontrolsystemensuresthatactivitiesarecompletedinwaysthatleadtotheattainmentoftheorganization’sgoals.CharacteristicsofThreeApproachestoControlSystemsMarketUsesexternalmarketmechanisms,suchaspricecompeti

3、tionandrelativemarketshare,toestablishstandardsusedinsystemtogaincompetitiveadvantage.BureaucraticEmphasizesorganizationalauthorityofadministrativeandhierarchicalmechanismstoensureappropriateemployeebehaviorsandtomeetperformancestandards.ClanRegulatesemployeebehaviorbyt

4、hesharedvalues,norms,traditions,rituals,beliefs,andotheraspectsoftheorganization’sculture.Exhibit13.1TheControlProcessExhibit13.2StepsintheControlProcessMeasuringactualperformancePersonalobservation,statisticalreports,oralreports,andwrittenreportsManagementbywalkingaro

5、und(MBWA)AphraseusedtodescribewhenamanagerisoutintheworkareainteractingwithemployeesStepsintheControlProcessComparingactualperformanceagainstastandardComparisontoobjectivemeasures:budgets,standards,goalsRangeofvariationTheacceptableparametersofvariancebetweenactualperfo

6、rmanceandthestandardDefininganAcceptableRangeofVariationExhibit13.3StepsintheControlProcessTakingmanagerialactiontocorrectdeviationsorinadequatestandardsImmediatecorrectiveactionCorrectingaproblematoncetogetperformancebackontrackBasiccorrectiveactionDetermininghowandwhy

7、performancehasdeviatedandthencorrectingthesourceofdeviationRevisingthestandardAdjustingtheperformancestandardtoreflectcurrentandpredictedfutureperformancecapabilitiesSouthAtlantic’sDistributors’SalesPerformanceforJuly(hundredsofcases)BRANDSTANDARDACTUALOVER(UNDER)Heine

8、ken1,075913(162)Molson6306344Beck’s800912112Moosehead6206222Labatt’s540672132Corona160140(20)AmstelLight225220