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1、Unit1AUnit1AAbodylanguageDebbieandSimonhavelookedupasanoldladyenteredtheiroffice.Theladylookedatthembothquickly,andthenwalkedovertoDebbie.Debbiegreetedhercheerfully.Simonsighedandtooksomepapersovertothefaxmachine.Chris,aseniormemberofstaff,wasstandingthere"What’sup,Simon?Youdon’tl
2、ookveryhappy.""CustomersalwayspreferDebbietome.Ican’tunderstandit.""Ican.It’sthewayyoucommunicate.""Howcanthatbe?"Simonsaid."Idon'tevengetachancetospeaktothem.""Communicatingisnotjustaboutspeaking.Bodylanguageisimportant,too""Bodylanguage?""Imeanyourgesturesandtheexpressiononyou
3、rface.Yourwholeappearancecommunicatesthingsaswellasyourwords.""Thewayyoulookatpeopledoesn’tgivethemagoodimpression,Simon.Youoftenrestyourheadonyourhand.Youlookdown.Youneversmile.""ButlookatDebbie.Sheholdsherheadup.Shelooksatpeople’seyes.Shesmilesbeforespeakingtohet.That’swhytheygo
4、toherforhelp,andnotyou."Afterthat,Simontriedtoimprovehisbodylanguage.Hesatupandsmiledatpeople.Thisseemedtowork.Minuteslater,abeautifulgirlentered.ShelookedatDebbieandthenSimon.Withouthesitating,shewenttoSimonandgavehimabigsmile.Afewmomentslater,sheleft,stillsmiling.Chriscameoverat
5、onceandsaid,"Welldone,Simon.Youmadeagoodimpressiononher.""Thatwasmysister,"Simonsaid.”Shecametoremindmorrowmethatishertobirthday."B.EyecontactThroughoutthehistoryofmankind,peoplehavecommunicatedwithbodylanguage.Inmanysituations,thewayyousomethingisfarmoreimportantthanwhatyousayE
6、yecontactissometimesthekeytocommunication.Itcansignalfriendlinessorhostility,interestorboredom,andunderstandingorconfusionInWesterncultures,makingeyecontactinconversationsisnecessary.Asamatteroffact,awesternermightconsideralackofeyecontactasalackofintertwineSpain,ItalyandGreece,wh
7、erepeoplestandclosetogethertalkingtoeachother,eyecontactismorefrequentandlastslongerInmanyAsiancultures,avoidingeyecontactshowsrespect.ItisdonewhentalkingwithanyoneinauthorityorwithanyoneolderHabitslikethiscancauseproblemswhenpeopledonotunderstandthem.Forinstance,anAsianmightclose
8、hiseyesinconcentrationorlookdownw
