【精品】DSS-review决策支持系统

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1、Chapter1ManagementSupportSystems:AnOverviewProductivity•TheratioofoutputstoinputsthatmeasuresthedegreeofsuccessofanorganizationanditsindividualpartsFactorsAffectingDecision-Making•Newtechnologiesandbetterinformationdistributionhaveresultedinmorealternativesformanagement.•Complexoperationsha

2、veincreasedthecostsoferrors,causingachainreactionthroughouttheorganization.•Rapidlychangingglobaleconomiesandmarketsareproducinggreateruncertaintyandrequiringfasterresponseinordertomaintaincompetitiveadvantages.•IncreasinggovernmentalreguIationcoupledwithpoliticaldestabilizationhavecausedgr

3、eatuncertainty.WhatdoDecisionSupportSystemsOffer?•Quickcomputationsatalowercost•Groupcollaborationandcommunication•Increasedproductivity•Readyaccesstoinformationstoredinmultipledatabasesanddatawarehouse•Abilitytoanalyzemultiplealternativesandapplyriskmanagement•Enterpriseresourcemanagement•

4、ToolstoobtainandmaintaincompetitiveadvantageCognitiveLimits•Thehumanmindhaslimitedprocessingandstoragecapabilities.•Anysinglepersonisthereforelimitedintheirdecisionmakingabilities.•Collaborationwithothersallowsforawiderrangeofpossibleanswers,butwilloftenbefacedwithcommunicationsproblems.•Co

5、mputersimprovethecoordinationoftheseactivities.•ThisknowledgesharingisenhaneedthroughtheuseofGSS,KMS,andEIS・ManagementSupportSystems•Thesupportofmanagementtasksbytheapplicationoftechnologies-SometimescalledDecisionSupportSystemsorBusinessIntelligenceManagementSupportSystemsTools•DSS•Managem

6、entScience•BusinessAnalytics•DataMining•DataWarehouse•BusinessIntelligence•OLAP•CASEtools•GSS•EIS•EIP•ERM•ERP•CRM•SCM•KMS•KMP•ES•ANN•IntelligentAgents•E-commerceDSSDecisionSupportFrameworksTechnologiesforDecision-MakingProcessesTechnologySupportBasedonAnthony5sTaxonomyManagementScienee/Oper

7、ationsResearchTypeofControlTypeofDecision:OperationalControlManagerialControlStrategicPlanningStructured(Programmed)Accountsreceivable,accountspayable,orderentryBudgetanalysis,short-termforecasting，personnelreportsInvestments^warehouselocations,distribut