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1、BusinessEtiquette薛怡忻朱清苗丁秀丽赵晓婷OutlineDefinitionUsageSkillsdiscussionDefinitionEtiquette(/ˈɛtɨkɛt/or/ˈɛtɨkɪt/,French:[e.ti.kɛt])isacodeofbehaviorthatdelineatesexpectationsforsocialbehavioraccordingtocontemporaryconventionalnormswithinasociety,socialclass,orgroup.TheFrenchwordétiq
2、uette,literallysignifyingatagorlabelfirstappearedinEnglisharound1750.UsageLikeculture,etiquetteisawordthathasgraduallygrowntobecomeplural,especiallyinamulti-ethnicsocietywithmanyclashingexpectations.Thus,itisnowpossibletoreferto"anetiquette"or"aculture",realizingthatthesemaynot
3、beuniversal.InBritain,theword"etiquette"hasbeendescribedastheonewordthataptlydescribeslifeduringthereignofQueenVictoria.SkillsStandstraight,makeeyecontact,turntowardspeoplewhentheyarespeaking,andgenuinelysmileatpeople.Followyourofficedresscode,perhapsdressingastepabovethenormfo
4、ryouroffice.Yourbriefcaseorbagandthethingsyoucarryinthemsaysomethingaboutyou.Messyitemsmaydetractfromtheimageyouwouldliketopresent.SkillsWhenmeetingsomeoneforthefirsttime,besuretoshakehandspalmtopalmwithagentlefirmness.Bealert.Sleepinesslooksbadintheworkplace.Kindnessandcourtes
5、ycount!Arriveearlytoworkeachday.SkillsLearnnamesandlearnthemquickly.Agoodtipforrememberingnamesistouseaperson'snamethreetimeswithinyourfirstconversationwiththem.Also,writenamesdownandkeepbusinesscards.Peopleknowwhenyoudon'tknowtheirnamesandmayinterpretthisasasignthatyoudon'tval
6、uethem.Don'tmakevaluejudgmentsonpeople'simportanceintheworkplace.Talktothemaintenancestaffmembersandtothepeoplewhoperformmanyoftheadministrativesupportfunctions.Thesepeopledeserveyourrespect!SkillsSelf-assess:Thinkabouthowyoutreatyoursupervisor(s),peers,andsubordinates.Wouldthe
7、differencesintherelationships,ifseenbyothers,castyouinanunfavorablelight?Ifso,findwheretheimbalanceexists,andstarttheprocessofreworkingtherelationshipdynamic.Whatyousharewithothersaboutyourpersonallifeisyourchoice,butbecareful.Thingscancomebacktohauntyou.Don'taskotherstoshareth
8、eirpersonalliveswithyou.Thismakesmanypeopleuncomfortab
