国际酒吧服务流程.doc

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1、FOOD&BEVERAGE:SERVICEPoliciesandStandardOperatingProceduresLACIGALEHOTELFOOD&BEVERAGE:RESTAURANTSERVICEPOLICIESANDSTANDARDOPERATINGPROCEDURES129LaCigaleHotel60SuhaimBinHamadStreetPOBox25555DohaQatarT:+9744288888E:info@lacigalehotel.comFOOD&BEVERAGE:SERVICEPoliciesandStanda

2、rdOperatingProceduresCONTENTSIntroductiontourismandyouHotelOverviewDepartmentalOverviewandContributionDepartmentalReportingStructureStaffAttitudeHoursofWorkStandardOperatingProceduresFOOD&BEVERAGE:SERVICEF&BS–001BAROPENINGDUTIESF&BS–002BEVERAGESERVICEOROCEDURESF&BS–003BEVE

3、RAGESERVINGSTANDSF&BS–004BARCLEANLINESSF&BS–005THEBASICBARLAYOUTF&BS–006COCKTAILMAKINGF&BS–007BARCLOSINGDUTIESF&BS–008SEQUENCEOFSERVICEF&BS–009GREETINGANDSETINGF&BS–010MENUPRESENTATIONF&BS–011TAKINGFOOD&BEVERAGEORDERF&BS–012SERVICEOFBEVERAGEF&BS–013SERVICEOFWINEF&BS–014SER

4、VICEOFCHAMPAGNEF&BS–015TEA/COFFEESERVICEF&BS–016CIGAROFFERINGF&BS–017CLEARANCEMETHODSF&BS–018CLEARANCEOFASHTRAYSF&BS–019GLASSWAREPOLISHINGF&BS–020PLACINGANDCONDUCTINGREQUISITIONF&BS–021PRODUCTEXPIRYDATESF&BS–022PERSONALHYGIENEANDUNIFORMF&BS–023MONTHLYTRAININGF&BS–024HANDLI

5、NGGUESTCHECKSF&BS–025HANDLINGCOMPLAINTSF&BS–026SPILLAGESF&BS–027LOSTPROPERTYF&BS–028ILLNESSF&BS–029ALCOHOLOVERCONSUMPTIONF&BS–030RECORDS129LaCigaleHotel60SuhaimBinHamadStreetPOBox25555DohaQatarT:+9744288888E:info@lacigalehotel.comFOOD&BEVERAGE:SERVICEPoliciesandStandardOpe

6、ratingProceduresF&BS–031LOSTCHILDRENF&BS–032CUSTOMERSWITHCOMMUICCATIONDIFFICULTIESF&BS–033SPECIALNEEDSF&BS–034TROLLEYSF&BS–035BILLF&BS–036AFTERWORKEF&BS–037PREVENTINGFIRESF&BS–038SAFECHEMICALHANDLINGF&BS–039READINGTHEMSDSF&BS–040SANITATIONF&BS–041PREVENTINGFALLSF&BS–042PRE

7、VENTINGBURNSF&BS–043LIFTANDMOVINGCARTPROPERLYF&BS–044PREVENTINGCUTSF&BS–045PREVENTINGELECTRICSHOCKF&BS–046THEGUESTF&BS–047PERSONALAPPEARANCEF&BS–048UNIFORMF&BS–049SUGGESTIVESELLINGF&BS–050THEGREETINGF&BS–051TAKINGTHEORDERINBARF&BS–052REGISTEROPERATIONSF&BS–053BARSTATIONSET

8、UPF&BS–054BACKSTATIONSETUPF&BS–055ORDERINGPROCEDURESF&BS–056SERVINGORDERF&BS–057BASICKFIR