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1、商务沟通Lesson1～31.Focus:Practicalapproachesneededforsuccessfulcommunicationintheworkplace2.OutcomesofthisUnit:AnalysecomplexwrittenbusinessinformationProducecomplexwrittenbusinessdocumentsOrganiseandparticipateinaformalmeeting3.VerbalCommunication:Anycommunicationthatuseswo
2、rdstoconveymeaning.Speakingandwritingarebothformsofverbalcommunication.4.NonverbalCommunication:Involvementofsendingmessagesthroughbodylanguage,gestures,facialexpressions,toneofvoice,andotherindicatorsofmeaningthatdon'tinvolvetheuseofspokenorwrittenlanguage.5.Analysis:Th
3、eprocessofbreakingacomplextopicorsubstanceintosmallerpartstogainabetterunderstandingofit.6.SkillsExaminingindetailEvaluatingthewords,sentencesandparagraphs7.Evaluate:Todeterminethevalueofsomethingortoappraiseit.8.Evaluationofbusinessdocuments:Makingajudgementabouthoweffe
4、ctivethedocumentisinachievingwhatthewritersetouttodo.9.fact:Afactisapieceofinformationthatpeoplegenerallyagreeistrue.10.Opinion:AnOpinionisonepointofviewamongmany11.Register:Theformsoflanguageusedtorefertoparticularsubjectmatter.12.Language:Thechoiceofwordsusedtoconveyam
5、essageAccuratedenotationcanmakewritingeasierAppropriateconnotationsconveytheattitudeyouwantThechoiceofwordsusedtoconveyamessageFormalwords(officialandproper)Respectfulwords(polite)Concisewords(shortandsimple)AppositewordsThewaythatwordsareusedtoconveyamessageContractedwo
6、rdsareusuallynotusedinformalbusinesswritingCarefulwritersaimforconcisewritingThewaythatwordsareusedtoconveyamessageCarefulwritersaimforelegantwritingThewaythatwordsareusedtoconveyamessageMeaningsshouldbeclearandunambiguousThewaythatwordsareusedtoconveyamessagePunctuation
7、andsyntaxshouldbecorrect商务沟通Typesofwriting一、适用范围及目的TopresentinformationE.g.email,report,proposal,articleToinformacolleaguewithinorganisationE.g.memo,email,minutesofmeetingToinformacustomer/supplieroutsideoforganisationE.gemail,letter,minutesofmeeting,faxTomaintainwritten
8、evidenceE.g.minutesofmeeting,letter,reportTosellproductsorservicesE.g.Email,letter,advertisingTomakeapp
