《酒店基础英语》课程教学大纲

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1、酒店服务与管理专业《酒店基础英语》课程教学大纲一、课程性质和教学目标(一)课程的性质和总体教学目标本课程是我校为三年制高职酒店管理专业开设的一门专业必修课程。通过该课程的教学，使学生掌握饭店一线经营部门(前厅部、房务部、餐饮部、商场部、饭店管理部门)常用的英语情景会话，并能较准确地胜任涉外旅游饭店服务丁作。(-)知识、能力和素质教学目标1、知识教学目标(1)掌握前厅部、房务部、餐饮部、商场部、饭店管理各个工作岗位常用会话的词汇、短语和语句表达。2、能力培养冃标通过该课程的教学，学生能够进行前厅部、房务部、餐饮部、商场

2、部、饭店经营部门的常用专业英语会话，以及处理一些旅游涉外接待中出现的问题。3、索质教学目标通过该课程的教学，增强学生的综合素质，特别是涉外旅游接待方面的素质，不仅在外语应用上得到提高，同时也在专业水平、业务素质方面取得进步。二、课程主要教学内容（一）理论教学PARTITHEFRONTOFFICE第一部分前厅部1、基本内容：RoomReservations,Atthereceptiondesk,Thebellman,Attheinformationdesk,Thecashier,Settingguests，compla

3、ints,Thebusinesscenterandthegeneralswitchboard.2、重点或难点内容：Alongdistancecallreservation,Afacetofacereservation,Registration,Extendingthestay,Introducinghotelservices,Ticket-bookingservice,Introducingsomescenicspots,Showingtheway,Foreigncurrencyexchange,Checkingou

4、t,Changingaroom,Chargingmore,Introducingtheservicesofthebusinesscenter,Dealingwiththetelephoneproblem.PARTIITHEHOUSEKEEPINGDEPARTMENT第二部分房务部1、基本内容：Guidingthegueststotheirrooms,Chamberservice,Specialservices,Laundryservice,Wakeupcallservice・2、重点或难点内容：Recognizing

5、theguests,Abouttheroomfacilities,Aboutthehotelservices,Makinguptheroom,Cleaningtheroom,Buyingthingsonrequest,Abouttheroomservices,Explaininghowtogettheservice,Suggestingexpressservice,Explainingtimedifferences,Amorningcall,Leavingthehote1.PARTIIIFOODANDBEVERAGE

6、DEPARTMENT第三部分餐饮部1、基本内容：Atthebar,Seatingthediners,Takingorders,Servingdishes,Waysofpaying,Birthdayparty,Westernfoodandbuffet・2、重点或难点内容：Chineseandforeignwines,Passingonamessage,Areservationcall,Receivingthediners,Acomplaintaboutthediningroom,Helpingtoorderdishes

7、,Chinesefood,Wineorders,Misserving,NormalserviceforaChinesebanquet,GoingtoaChinesebirthdayparty,Birthdaycake,Signingthebill,Payingwithcreditcard,Westernbreakfast,Buffet・PARTIVSH000INGARCADE第四部分商场部1、基本内容：Atthetouristsouvenirdepartment,Attheartsandcraftsdepartmen

8、t,Atthepharmacyandfoodstuffcounter,Atthecashier?scounter,Attheculturalandrecreationalarticlesdepartment・2、重点或难点内容：Greetingcustomers,RecommendingaToy,Testingthequality,Holdin