酒店英语Unit 3 Concierge Service学习资料.ppt

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1、Unit3ConciergeService大堂服务（礼宾服务）concierge[‘kɒnsɪeəʒ]n.礼宾部，看门人Unit3ConciergeService大堂服务金钥匙服务（礼宾服务）ShowRooms介绍房间BookTickets订票服务CarryLuggage帮客人拿行李ProvideHotelInformation介绍酒店BookTaxis预订出租车TheProcedureofWelcomingGuestsStep1Greetingguests问候客人Step2Countingl

2、uggage清点行李Step3Leadinggueststothefrontdesk引领客人至总台Step4Leadinggueststotherooms引领客人至客房Step5Introducingroomsandservices介绍房间及服务luggage[‘lʌgɪdʒ]n.行李suitcase[‘suːtkeɪs]n.手提箱handbagn.手提包trolleycase['trɒlɪ'keɪs]n.拉杆箱cart[kɑːt]n.手推车luggagecart行李车café[‘kæfeɪ]n.

3、咖啡馆first-class一流的western-style西式的bar[bɑː]n.酒吧convenience[kən‘viːnɪəns]n.方便atyourconvenience在您方便之时introduction[,ɪntrə‘dʌkʃ(ə)n]n.介绍introduceV.介绍luggage[‘lʌgɪdʒ]n.行李suitcase[‘suːtkeɪs]n.手提箱handbagn.手提包café[‘kæfeɪ]n.咖啡馆cart[kɑːt]n.手推车luggagecart行李车first-

4、class一流的western-style西式的bar[bɑː]n.酒吧convenience[kən‘viːnɪəns]n.方便atyourconvenience在您方便之时introduction[,ɪntrə‘dʌkʃ(ə)n]n.介绍introduceV.介绍Whatkindofservicedoesthebellmanoffertotheguest?Thebellmancarriesluggage,provideshotelinformationandleadstheguesttothe

5、room.Dialogue1Whatdoesthebellmandoaftergreetingtheguest?Thebellmancountstheluggage.WhatkindsofpeopleoftenchoosetheCityWallHotelasthefavoriteplacetostay?VIPs,officialguestsandbusinessmenfrommanycountries.KeysentencesStep1问候客人：ShallIhelpyouwithyourlugga

6、ge?=____/_____Ihelpyouwithyourbaggage?没关系：It’smypleasure.=___________________.=____________.=_______________.YouarewelcomeCanMayNotatallThat’sallright/OKStep2清点行李Onesuitcaseandonehandbag,aretheseallyours?Aretheseallyourbaggage?Step3引领客人去总台Thisway,plea

7、se,sir.Followme,please.Pleasecheck-inatthefrontdeskandI’llwaitforyou.Step4引领客人至客房Letmeshowyouuptoyourroom.Followme,please.Thisway,please.Hereisyourroom.Step5介绍房间及服务Ourhotelisafirst-classhotel(5-starhotel)andchosenasthefavoriteplaceto…TherearethreeChin

8、eserestaurants,twowestern-stylerestaurants,abaranda24-hourcafé.Thereisacoffeeshoponthethirdfloor.Theyarereadytoserveyouatyourconvenience.Thebusinesscentercansendfaxessende-mails,typedocuments,photocopydocumentsandpostlettersforyou.Actthedialog