IBM Power Systems Data Collection Handbook

《IBM Power Systems Data Collection Handbook》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

PowerSystemsDataCollectionHandbookCurrentVersion：1.6InitialReleaseDateSep30,2010LatestModificationDate：Dec8,201012 DocumentInformationnRevisionHistoryVersionDateRevisionContentsReviser1.0Sep30,2010FirstEditionSuZhan1.1Oct8,2010UpdatedFA5012information.LiYongsheng1.2Oct20,2010UpdateddatacollectionmethodviaDVDAddedIllustrationformandatoryformat5012LiYongsheng1.3Oct20,2010RefinedocumentLiYongsheng1.4Oct27,2010UpdatedpedbgcollectionfrompreviousversionHMC(ManageProblemData.g.Highlightallfilesandselectthe"CallHome"ifconnectedtoIBMor"SavetoDVD"andtransmittoIBMthroughadifferentcomputer.h.Loadthemediaandfollowtheinstructionsonthedisplay.i.Whenthecopyprocedureissuccessfullycompleted,removethemediaandprocessitaccordingtotheinstructionsofyournextlevelofsupportoryourhardwareserviceprovider.2.2FromHMCv7a.Inthenavigationarea,open"ServiceManagement"b.select"TransmitServiceInformation"c.selecttargetmediain“transmit”tabd.In“productengineeringfiles”tab,input“/var/hsc/log/iqyy*”12 a.Click“sendfiles”1.ASMloga.LogintoASMusingadminuser.b.SelectSystemServiceAids=>Error/EventLog=>OnRightsideofframe,checkthebox(es)foreachentriesyouwanttocapture=>Clickonthe"ShowDetails"box,thencut&pastetoyourlaptop.2.bpa.frus.lst2.1FrompreviousversionHMC(d.Type:cat/opt/ccfw/data/bpa.frus.lsttoviewthevariouspowercodelevelsforthisparticularframe.e.Duetoabug,the"bpa.frus.lst"filewillbeoverwrittenbetweentheframesunderamanagedsystem,copytheresulttoanotherfile.Type:cp/opt/ccfw/data/bpa.frus.lst/opt/ccfw/data/bpa.frus..lstf.Repeatsteps3and5foreachframelistedfromthestep#2above.Note:1.YoucanalsorefertoH024506-CHECKPOWERCODELEVELONBPAFRUS(bpa.frus.lst).2.Exampletogetbpa.frus.lsthscroot@ehhmc1:~>lssyscfg-rframe-Fnameserial_num--headernameserial_numServer-9458-10002AB33C_A02AB33Chscpe@hmc10:~>dlslic-eServer-9458-10002AB33C_Ahscpe@hmc10:~>cp/opt/ccfw/data/bpa.frus.lst/opt/ccfw/data/bpa.frus.Server-9458-10002AB33C_A.lst2.2FromHMCv7Note:Thereisnobpa.frus.lstfileinHMCV7.Pleaseusebelowtwocommands.lslic-eframe_name-tpowerlslic-eframe_name-tpowerfru12 1.RIOTopologya.OpenRIOtopologyby:servicefocalpoint->serviceutility->(highlightthesystem)->Select->ViewRIOTopologyb.ClickSavethenrefresh.c.Openarshtermwindow.d.Loginwithhscpe(or"ssh-lhscpelocalhost"->yes->enterhscpePassword)e.Peshinwithpeshpassword("pesh"->enterpeshpassword)f.Gointoroot("su-"->enterrootpassword)g.Gotothefollowingdirectory:/opt/hsc/datah.Obtainanduploadallthefilesthatstartwith"currRio"and"origRio".Renameitto“currRio.htm"and"origRio.htm”2.pedbg2.1FrompreviousversionHMC(ManageDumps.g.Selectthedumptocopy.ThreeDifferentdumpscanoccur…..FSP,SystemandPower.Basedonthetypeoffailurewoulddependonwhichdumptocollect.Worstcase,providealldumpsthatexist.Whenasystemcrashes,theSystemDumpiscreatedandshouldbesentintosupport.h.TocopythedumptoDVDmedia,selectSelected>CopyDumpFiletoDVDMedia.IfcustomerhasamodemattachedtotheHMCanditisconfiguredforCallHome,thenthisdatashouldhavealreadybeentransmittedtoTestcaseserverandtheProblemNumberwillnolongerbe"notassigned"butwillbeupdatedwithavalue.IfdataisnotavailableonTestcaseeventhoughthesystemissetuptocallhome,thenpleaseindicatesointhePMH.Ifthesystemisabletoconnecttoamodem,thendosoandtransmitthedumpbyselectingthe"CallHome"buttoninsteadof"CopydumpFiletoDVDMedia".i.Loadthemediaandfollowtheinstructionsonthedisplay.j.Whenthecopyprocedureissuccessfullycompleted,removethemediaandprocessitaccordingtotheinstructionsofyournextlevelofsupport.1.3hscpevshmcpea.hmcpeisrolename,hscpeisusername.Pleasedon’tbeconfused.b.Youcansutorootuserenv.fromotheruserwithhmcperole.12 1.1Howtogointobottomlinecommandwithpeshaccess?a.Logonusinghscpeuserb.Openanewterminalwindowc.Fromthecommandprompt,enter"lshmc-v"(thiscommandwillreturninformationabouttheHMCyouareworkingwith).YouwillneedtheserialnumberoftheHMC.Thedatareturnedwillcontainafieldlabeled,"SE".ThisistheserialnumberoftheHMC.Recordthisinformation.d.ContactSupportforthepeshpassword.ProvideSupportthecurrentdateonHMCandtheserialnumberoftheHMC.Thedate/timereferenceforthepasswordisbasedonGMT(GreenwichMeanTime).e.OnHMC,enter"pesh"f.Whenprompted,enterthepasswordthatwasgeneratedfromtheSupport/PE.g.YouarenowenteredontheHMCwithpeshaccess.1.2HowtocopyfilestoUSBMemoryStickusingcommandline?a.PlugUSBkeyintoUSBportb.Fromcommandlineasroot,enter'mount/media/sda1'Note:Whenviewingthe/mediadirectoryontheHMC,asdaxdevicewillnotappearunlesstheUSBKeyispluggedintotheUSBport.c.Enter'mcopy/xxx/media/sda1'(i.e.,mcopy/var/hsc/log/iqyycomx.log/media/sda1)d.Whenfinishedcopying,enter'umount/media/sda1'e.NowyoucanunplugtheUSBkeyandsendthefile(s)viayourlaptop.1.3HowtocopythefilestoDVDusingcommandline?a.PutDVDRAMmediainHMC'sDVDdrive.b.Fromcommandlineasroot,enter'mount/media/cdrom'.c.Enter'mcopy/media/cdrom'(i.e.,mcopy/var/hsc/log/iqyycomx.log/media/cdrom).d.Whenfinishedcopying,enter'umount/media/cdrom'.e.NowyoucanremovetheDVDandsendthefile(s)viaanotherserverconnectedtotheinternet.Note:1.TheremaybesomeIQYYCOMx.logfiles(wherexcanbe0-4)locatedinthedirectory/var/hsc/log/.ThesearefilesthatarecreatedwhenthemainiqyylogisprunedandnotcollectedfromtheHMCatthetimeofthefailure.Therefore,ifIQYYLOGsarebeingcollectedafteracoupleofdays,thenpleasecollecttheIQYYCOMx.logfilesandtheIQYYLOG.LOGfile.2.Thedumps(System,FSPandPower)arelocatedinthedirectory/dump.3.Ifthetimeframeispastwherethefailuredataisgone,thenthereisalsothe/opt/ccfw/data/vrdirectorywhere.zipfileswerecreatedbasedonthedate.Example:Ifyouneedthevr26filethe12 formatwouldbe"mcopy/opt/ccfw/data/vr/26/26.zip/media/sda1".This.zipfilewillcontaintheIQYYLOG.LOGfile.1.1Illustrationformandatoryformat5012OnceyoucreateaPMH,youcaninput“FA5012”anytime.ItisacommandthatcanruninPMHVMenvironment.Pleaseinputasmanyitemsasyoucan,sincealltheseinformationareimportanttofurtherPD.lThereareeightkindoflogs,input“y”anderase“/n”Ifyouhavecollectedanduploadedthiskindoflog.Otherwise,input“n”anderase“y/”.lsnapisalwaysrequiredwhenAIXisavailable;iqyylogsarerequiredifserverismanagedbyHMC(s).lSys.f/wmeans“systemfirmwareversion”,“Exp.Frames/n”meansthe2ndframe’ss/n.lUsually,timebetweenHMC&OS(AIX/iOS/Linux)isdifference.Pleaseinputthisgapexactly.lInputHMCS/Nifyouneedapeshpassword.lYoucangetHMCversionfromGUIorlshmc–V.12 lAlwaysinput“Problemhappenedtime”,itisveryimportant.Supportteamneedknowwhatlogswerereportedaftertheproblemhappened,whatlogswerebeforethat,etc.lIfthewholemachinewascrashed,input“y”anderase“/n”in“Crashed:wholemachine?”,IfonlysomeLPARswerecrashed,inputthenumberin“#_of##LPARs”.Herearesomeexamples:Crashed:wholemachine?yor4of4LPARs.<==Serverhastotal4LPARs，wholeservercrashedCrashed:wholemachine?yor1of1LPARs.<==Serverisfullpartition，wholeservercrashedCrashed:wholemachine?nor0of8LPARs.<==Serverhastotal8LPARs，noLPARcrashedCrashed:wholemachine?nor1of3LPARs.<==Serverhastotal3LPARs，oneLPARcrashedlForcustomerimpact,“Prod.down”meansproductionorapplicationwasdown;“Perf.degrade”meansapplicationisstillalivewhileperformancedegraded.“Recovered”meansproductionisalreadyrecovered,butcustomerorfieldteamstillhassomequestions,egrootcauseanalysis.12